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    Bilingual Training Coordinator - Toronto, Canada - ML6 Search + Talent Advisory

    ML6 Search + Talent Advisory
    ML6 Search + Talent Advisory Toronto, Canada

    6 days ago

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    Description

    The Opportunity:

    The Bilingual Training Coordinator is an essential member of our clients Training Team. This position is ideal for individuals who have a strong interest in the facilitation and creation of training materials, specifically in the culinary and customer service fields. As a Training Coordinator, you will be responsible for presenting classes in both English and French, as well as, creating and updating a variety of training materials to ensure that franchise owners have the necessary knowledge and abilities to succeed.

    What You'll be Doing:

    • Facilitate classroom training and learning related to health & safety, customer service, and staff leadership
    • Participate in hands-on facilitation in the kitchen, guiding new team members in practical skills as required
    • Develop, write, and review training content, including quizzes and activities
    • Create engaging and effective learning materials tailored to various levels of learners
    • Maintain and update training resources like wall charts, job aids, and Standard Operating Procedures
    • Participate in onboarding processes including scheduling, communication, and welcome calls
    • Update and maintain content on our clients Learning Management System (LMS)
    • Support stores and Regional Operations Managers with training needs
    • Translate training and other "People" documents as required

    What You'll Need to be Successful:

    • Strong communication skills, in both English and French, written and spoken
    • 1-3 years of experience in instructional training material design and development, preferably in a corporate or culinary setting
    • Strong presentation skills, able to facilitate classes of 5 – 15 people
    • Proficiency in Google Workspace, and familiarity with LMS platforms
    • Basic knowledge of learning theories and instructional design models
    • Experience in developing online and facilitated courses for adult learners
    • Strong organizational skills, with the ability to manage multiple projects simultaneously
    • Excellent communication skills and the ability to build strong relationships with team members and cross-functional partners
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