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    Computer Technical Support Specialist - Markham, ON, Canada - Idealogical Systems Inc.

    Idealogical Systems Inc.
    Idealogical Systems Inc. Markham, ON, Canada

    1 week ago

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    Description
    WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

    You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

    We are people who take pride in being themselves and are confident in the help we bring to those around us.

    We get genuine joy from making others around us feel heard, helped, and happy.
    We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.
    We are looking for a kickass Technical Support Specialist to join our team.

    We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment.

    In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

    Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
    Make our clients feel heard, helped, and happy at every interaction.
    Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
    Account for resources invested in the client and Idealogical related tasks.
    On-call duties as defined in the Idealogical after-hours policy.
    College diploma or University degree and 3 years of equivalent work experience.

    • Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
    • Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
    • Application support experience with ConnectWise Automate & Manage.
    • CompTIA Security+.
    • Valid Driver's license and reliable method of transportation.
    • Call Centre and/or internal helpdesk experience.
    • Experience with desktop and server operating systems, including all Microsoft solutions.
    Ability to present ideas in user-friendly language to non-technical staff and end users.
    Please include "Intermediate Technical Support Application." in the code word field.
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