- Review and Approve Change Insurance LOB records to ensure they are in line with Enterprise standards
- Verify and approve Firecall Requests for Insurance.
- Conduct post incident reviews\lessons learned after resolution.
- Create, enhance and update reports using ServiceNow (i.e SLA, Changes not closed.. etc)
- Attend numerous meetings representing RBC Insurance IT
- Production Support (office hours and rotating on-call)
- All responsibilities carried out in accordance with Code of Conduct, RBC Values and Leadership Model ensuring adherence to Privacy principles.
- Experienced working in an Enterprise IT on-call environment, with 2+ years' experience with ServiceNow
- In depth knowledge of ServiceNow modules
- Proven expertise with JCL
- Experienced with Zeke/Zebb
- Ability to work 24/7 support calls on a rotating basis.
- Post- Secondary Education in Computer Science/ Engineering or related field
- Team Player with a focus on collaboration
- Passion for troubleshooting and driving results
- Some experience with Scripting
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
-
Operations Analyst
5 days ago
Arconas Corporation Mississauga, CanadaArconas is the leading manufacturer and distributor of high-performance furniture for airports and passenger terminals in North America. Established in 1972 and based in Mississauga, we are dedicated to enhancing the passenger experience with our comprehensive suite of seating, p ...
-
Operations Analyst
1 week ago
Logistics In Motion Mississauga, CanadaCOME JOIN OUR TEAM · Logistics in Motion is a privately owned third-party provider of customized logistics solutions with operations across Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture. · Join Logistics ...
-
Analyst Operations
1 week ago
Logistics In Motion Mississauga, CanadaCOME JOIN OUR TEAM · Logistics in Motion is a privately owned third-party provider of customized logistics solutions with operations across Canada. A leader in supply chain, we have strong partnerships with our customer supported by our service-oriented culture. · Join Logistics ...
-
Operations Analyst
3 days ago
GFL Environmental Inc. Mississauga, CanadaThe Operations Analyst will work at the intersection of Finance, IT and Operations to support business decision-making, operational efficiencies, and elements of financial reporting. This role will work closely with the Regional Director learning the business and its supporting o ...
-
Operations Analyst
1 week ago
Lafarge Canada Mississauga, CanadaWhatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter fo ...
-
Operations Analyst
1 week ago
Dexterra On-Demand Mississauga, CanadaCompany Description · We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clien ...
-
Operations Analyst
1 day ago
AECOM Mississauga, CanadaCompany Description · Work with Us. Change the World. · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's tr ...
-
Operations Analyst
2 days ago
AECOM Mississauga, Canada**Company Description** Work with Us. Change the World.** · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world' ...
-
Operations Analyst
1 week ago
OSL Retail Services Inc Mississauga, CanadaOverview: · It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit h ...
-
Sales Operations Analyst
1 week ago
PointClickCare Mississauga, CanadaFor more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. · With Co ...
-
Security Operations Analyst
1 week ago
KUBRA Mississauga, CanadaOverview: · KUBRA's head office in Mississauga is looking for a · **Security Operations Analyst **to join our growing Information Security team · The Security Operations Analyst will be working to enhance and validate the compliance, integrity and security of all KUBRA Data Trans ...
-
Operations Planning Analyst
1 week ago
Belvika Trade & Packaging Mississauga, Canada**Belvika Trade & Packaging Ltd. **is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 31-year-old and 100% owned Canadian Company, Belvik ...
-
Security Operations Analyst
2 days ago
KUBRA Mississauga, CanadaOverview: · KUBRA is in growth mode and currently seeking a talented Security Operation Analyst to join our growing IT Security team As a Security Operation Analyst you will be responsible for enhancing and validating the compliance, integrity and security of all KUBRA Data Trans ...
-
Analyst, Business Operations
1 day ago
CONSUMER & SMB/MARCHÉ CONSOMMATEUR & PME Mississauga, CanadaReq Id: 411893 · At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we're revolutionizing how Canadians communicate. · If you're ready to bring game-changing ideas to life and join a community that va ...
-
Pharma Operations Analyst
3 days ago
Bayer Mississauga, Canada**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique per ...
-
Sales Operations Analyst
3 days ago
BD Mississauga, Canada**Job Description Summary**: The Sales Operations Analyst is responsible for supporting the sales and marketing organization to drive operational excellence in order to achieve strategic and sales objectives. This role will play a critical part in partnering with the sales and ma ...
-
Operations Analyst Intern
6 days ago
Keurig Dr Pepper Mississauga, CanadaJob Overview: · **Operations Analyst Intern** · Duration: Summer May 6, 2024, until August 23, 2024 · Location: Mississauga (Van Houtte & Corporate Office) · Calling all passionate and ambitious students Get ready to ignite your career with an unforgettable internship experience ...
-
Operations Analyst/assistant
6 days ago
Sun Gro Horticulture Mississauga, Canada**GENERAL SUMMARY**: · Reporting into the operations Supply Chain Manager, the Operations Analyst and Assistant will be play a key role in the Integrated Business Planning process, responsible for developing both standard and ad-hoc reports, analyzing data and providing themes an ...
-
Business Operations Analyst
1 week ago
Campbell Soup Company Mississauga, CanadaSince 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We're proud to be stewards of amazing brands that people trust. We foster a culture of b ...
-
It, Business Operations Analyst
1 week ago
Dexterra Group Mississauga, CanadaCompany Description · Powered by passionate people, Dexterra Group is Canada's leading services company, dedicated to the creation of exceptional experiences and enabling the existence of resilient societies and economies. · For over 70 years, Dexterra Group has been a Canadian c ...
Senior IT Operations Analyst - Mississauga, Canada - Royal Bank of Canada>
Description
Job Summary
Job Description
What Is the Opportunity?
The Insurance Technologies team manages a diverse set of applications using various distributed (Windows) and mainframe technologies.
The RBC Insurance Service Level Management Team works in tandem with multiple application support teams within RBC Insurance to ensure change records and implementations abide by the enterprise standards.
In addition to aiding in the communication to the Insurance IT for high priority incidents to allow teams to focus on resolution.
You are also required for 24/7 support calls on a rotating basis.
What will you do:
What do you need to succeed?
Must Have:
Nice to have
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
#LI-Hybrid
#LI-POST
#TechPJ
Job Skills
Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time ManagementAdditional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MISSISSAUGACountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Technology and OperationsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at