- Answer inbound and outbound queries via phone, email, and online chat
- Effectively learn and utilize resources to effectively address patient concerns
- Communicate efficiently and effectively with patients, healthcare professionals and the greater team
- Understand and adhere to Health Canda's Access to Cannabis for Medical Purposes Regulations (ACMPR)
- Demonstrate professional integrity and practice within legal requirements and ethical principles
- Identify gaps in process and areas for improvement and to help implement changes to workflow
- Complete administrative tasks related to patient registration and medical documents. Validating patient documents and update patient's account information
- Perform other duties as required
- Bilingual Proficiency: fluent in both English in French
- Education: Minimum post secondary education, diploma or degree in Health care, Customer Service, or Information Technology is preferred
- Experience: At least 2-3 years of experience in customer service, patient care, and/or support team required
- Problem-
- Customer Focus: A customer-centric mindset is paramount
- Attention to detail: Demonstrate a strong commitment to accuracy and data integrity
- Adaptability: Ability to showcase flexibility and willingness to adapt to changes, learn and master new systems and processes as required
- Team Collaboration: Collaborating seamlessly with colleagues, sharing insights, and contributing constructively to a diverse team dynamic is highly valued
- Technical Aptitude: General comfort and familiarity with different software programs, technical systems, databases, and online platforms will greatly aid in understand and troubleshooting patient issues
- Time Management: Effectively managing high-volume queries and tasks at hand
- Organizational Skills: Maintaining accurate record-keeping requires strong organizational skills
-
Product Support Representative
3 weeks ago
UKG (Ultimate Kronos Group) Canada· Le représentant du soutien aux produits est chargé d'établir une relation de travail solide avec la clientèle. L'assistance est fournie principalement par téléphone et par connexion Internet via Salesforce. Le rôle consiste à faire partie d'une équipe qui joue un rôle clé dans ...
-
Patient Support Representative
3 days ago
Avicanna Inc. (TSX:AVCN) CanadaPatient Support Representative (Bilingual)ABOUT AVICANNA Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company focused on the research, development, and commercialization of plant-derived cannabinoid-based products for the global consumer, medical ...
-
Customer Support Representative
3 weeks ago
Wow24-7 Inc. CanadaOur mission goes way beyond making working life simpler, we provide WOW-working opportunities. · Are you on the lookout for an exciting and professional work environment that offers a unique opportunity to engage with international clients? Look no further We are currently seeki ...
-
Customer Support Representative
3 weeks ago
Wow24-7 Inc. CanadaOur mission goes way beyond making working life simpler, we provide WOW-working opportunities. · On a Pursuit of Excellence You Could Be the Key Element We are Seeking Join Our Dynamic Team · Why Us? · We are an outsourcing company with operational offices in Kyiv and Lviv. We c ...
-
Account Support Representative
3 weeks ago
Intello Technologies Inc. Canada $15,000 - $30,000Select how often (in days) to receive an alert: · Account Support Representative - TELUS Health, Occupational Health · Location: · Calgary, AB, CA Vancouver, BC, CA · Jobs by Category: Sales and Marketing · Job Function: Health Solutions · Status: Full Time · Schedule: Reg ...
-
Product Service Support Representative
3 weeks ago
Tigercat CanadaProduct Service Support Representative | Forestry Harvesting Heads | Southern U.S.A. · Thursday, May 2, 2024 · Tigercat is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads , primarily covering Southern U.S.A. withtrav ...
-
Technical Customer Support Representative
3 weeks ago
NoviFlow Inc CanadaTechnical Customer Support Representative Job ID: · Job Description · You will interact directly with customers to deploy, upgrade and troubleshoot network products designed to meet the needs of Data Centers, Network Service Providers and researchers in Software Defined Network ...
-
Customer Support Services Representative
2 weeks ago
Empower Employment Platform CanadaClient Services/Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid ...
-
NOW HIRING Customer Support Representative
3 weeks ago
Modern Campus CanadaModern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. · The Modern Campus engagemen ...
-
Contractor Support Representative
2 weeks ago
Beyond Bilingual Inc. Canada Freelance $24Mailroom RepresentativeFull Time, TemporaryLocation: (100% On Site) - MississaugaHours: They are consistently ranked highly as a great place to work because they place a high premium on their employees and their development.Perks: · Flexible schedule · Casual dress code policy · ...
-
Account Support Representative
3 weeks ago
Intello Technologies Inc. Canada Full time $15,000 - $30,000Account Support Representative - TELUS Health, Occupational Health · Sales and Marketing · Job Function: Health Solutions · Status: Full Time · Are you a motivated individual looking for an Account Support Representative role? · We are seeking an ASR who can contribute to the ...
-
Dealer Support Representative
1 week ago
Celebright Kanata, CanadaCelebright is looking for a friendly face to help support our growing dealer network. Our dealer network is the backbone of our sales channels. This role is part sales, part support. It consists mainly of onboarding new dealers and supporting those dealers to help them succeed. · ...
-
Remote Customer Support Representative
3 weeks ago
Karriera CanadaOneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and ...
-
Bilingual Product Support Representative
2 weeks ago
UKG (Ultimate Kronos Group) Canada**Description & Qualifications**: · Description · UKG is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class ...
-
Représentant du service à la clientèle
2 weeks ago
Omega Holdings canada, CanadaReprésentant du service à la clientèle: · Remco Air - Omega Canada Technologies Environnementales · Le représentant du service client interagira avec les clients de l'entreprise en répondant aux demandes de renseignements et en résolvant les plaintes. · Devoirs et responsabilités ...
-
Wholesale Sales Representative
1 week ago
Casablanca Bridal CanadaCasablanca Bridal Company has been celebrating love with brides all over the world for 27 years with our four brands: Casablanca, Beloved, Le Blanc, and Amare Couture. We are currently looking for an ambitious and positive Sales Representative with proven experience in bridal or ...
-
Turkey Farmers of Canada canada, CanadaThe Turkey Farmers of Canada (TFC) is a national industry association representing the interests of turkey producers, and the sector generally. TFC is dedicated to fostering growth, sustainability, and innovation within the Canadian turkey industry. With a commitment to excellenc ...
-
Claim Service Representative
4 days ago
Allstate Canada CanadaAllstate du Canada, compagnie d'assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1 ...
-
Sales Coach
1 week ago
SmartSetter CanadaAbout Us: · SmartSetter is a trailblazing real estate technology company renowned for its innovative solutions and fast-paced environment. We specialize in revolutionizing outbound recruiting calls for real estate brokers by providing cutting-edge services. With a proven track re ...
-
Crime Analyst
2 weeks ago
Insight Global CanadaInsight Global is looking for AML Analyst to support a large financial services institution with high volumes of AML, compliance, and regulatory relations. Representatives will be assigned a daily file to work through and are required to locate transactional data, compile informa ...
Patient Support Representative - Canada - Avicanna Inc. (TSX:AVCN)
Description
Patient Support Representative (Bilingual)ABOUT AVICANNA
Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company focused on the research, development, and commercialization of plant-derived cannabinoid-based products for the global consumer, medical, and pharmaceutical market segments.
Avicanna is a company that is focused on quality control and excellence with many cannabinoid product offerings in Canada, USA, Colombia, and other markets.
At Avicanna, we know that our greatest asset is our people, and we work every day to ensure that we provide a challenging, exciting, and rewarding environment to be a part of.
We are currently seeking a full time Bilingual Patient Support Representative to join our division.
is a medical cannabis care platform formed with the aim to better serve medical cannabis patients' needs and enhance the patient journey.
features diverse portfolio of products and a pharmacist led patient support programs.also provided specialty services to distinct patient groups such as veterans and collaborating with public and private providers for adjudication and reimbursement and educational resources to facilitate the incorporation of medical cannabis into health care regimens.
As we continue to expand our horizons, we are thrilled to offer a remarkable opportunity for a proactive, analytical, and solution-oriented individual to join our team as a Patient Support Representative.
In this role, you will not simply handle a high volume of patient queries; you will also play a pivotal role in shaping the patient's experience, joining us on a journey of impact and innovation.
General Role Description:
The Patient Support Representative will answer incoming calls, make outgoing calls, respond to emails and any web-based inquiries from patients and health care professionals nationally across Canada.
Responsibilities will also include liaising with external stakeholders for the purpose of quality assurance duties including product and shipping complaints brought forth by patients.
Hours of operation are Monday to Friday, 8 AM – 7 PM EST (hours are subject to change and/or may extend to weekends and statutory holidays)Key Responsibilities:
Qualifications & Experience:
Solving Skills:
Ability to analyze patient queries, diagnose issues and offer effective solutions is essential
