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NOW HIRING Customer Support Representative - Canada - Modern Campus
Description
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.
The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours.
Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.The Customer Support Specialist Role is the front-line face of our highly regarded customer service team.
This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers.
This person will bring a combination of methodical problem solving and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.
Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
Issue Acknowledgement:
Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
Identification:
Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue
Customer Advocacy:
gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.
1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company~ Clear, professional quality written and verbal communication
~ Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
~ Motivated, hardworking and flexible
~ Exposure to Java
~ Familiarity with Crystal Reports (or similar software)
~ Experience supporting cloud hosted software
~ Experience with XML or JSON based web services
~ The base salary range* for this full-time position is between $50,000 - $60,000
Remote first workplace – our employees get things done
You will make a difference every day for universities trying to grow and students trying to learn.
Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates).
If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
