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    Solutions Engineer - Toronto, Canada - Forethought

    Forethought
    Forethought Toronto, Canada

    3 weeks ago

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    Description

    Founded by a talented team of ex-employees from Facebook, Dropbox, and LinkedIn back in 2017, Forethought has set out on a mission to enhance the interactions between people and organizations by making them quicker and smarter. As a leading company in Generative AI, we offer innovative customer service solutions that revolutionize the customer experience. Our cutting-edge products facilitate seamless customer interactions by incorporating AI focused on humans at every step of the customer support journey, allowing for instant resolution of common issues, prediction and prioritization of cases, and providing agents with relevant knowledge all within a single AI platform.

    Forethought has successfully secured over $92M in VC funding from renowned investors like STEADFAST Capital Ventures, New Enterprise Associates (NEA), Ashton Kutcher and Guy Oseary's Sound Ventures, Gwyneth Paltrow, NBA Veteran Baron Davis, Robert Downey Jr., LL Cool J, as well as the CEOs of Robinhood, Carta, and Qualtrics. In 2018, Forethought made a grand entrance by winning at TechCrunch Disrupt, a highly prestigious global startup competition, and was also featured in Forbes 30 Under 30. More recently, Forethought was recognized as one of Forbes' Next Billion-Dollar Startups.

    We are targeting a market opportunity exceeding $30 billion, and to reach our ambitious goals, we are building an exceptional team. Joining us as a Solutions Engineer at Forethought, you will collaborate closely with our Sales, Implementation, Customer Success, and Customer Support teams to aid our clients in reimagining their Customer Experience workforce using our AI Platform. We are seeking individuals with a growth mindset, a passion for tackling complex challenges, and a desire to make a positive impact alongside dynamic and enthusiastic team members.

    What You'll Be Doing (Responsibilities):

    • Serve as a technical liaison between clients, account executives, and our internal team.
    • Lead scoping sessions with clients to gather, analyze, clarify, and document business requirements, translating them into solution proposals for the Forethought AI platform.
    • Collaborate with the Sales team to define meeting objectives with clients, prioritize opportunities, and offer technical solution leadership for sales prospects.
    • Create and deliver customized demos to clients, ranging from practical users to executive presentations.
    • Present solution proposals, highlighting business benefits, competitive advantages, and how our solutions align with clients' current and future needs.
    • Define, configure, and assist customers through proof of value trials to support their assessment of Forethought.
    • Establish trust with client accounts and provide practical guidance on the business value of proposed solutions, managing client expectations to ensure satisfaction.
    • Demonstrate thought leadership by advising clients on leveraging AI solutions to enhance the efficiency of existing business processes.
    • Collaborate closely with the Implementation, Engineering, Product, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge sharing.

    Who You Are (Skills):

    • Minimum of 3 years of experience in roles like Sales Engineer, Implementation Consultant, or a technical client-facing position.
    • Demonstrated ability to work independently or as part of a team, handle multiple clients simultaneously, and collaborate effectively within a fast-paced and innovative environment.
    • Hands-on expertise with web technologies such as HTML, JavaScript.
    • Proficient in working with APIs.
    • Familiarity with AI, Machine Learning, and/or NLP concepts and applications.
    • Solid understanding of software/SaaS sales cycles and strategies in a rapidly growing startup setting.
    • Excellent communication skills, capable of simplifying complex technical concepts for non-technical audiences.
    • Preferred: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc.

    What You Get:

    • An opportunity to become one of the early members of a rapidly growing startup with corresponding equity.
    • The chance to contribute to shaping a new market within the realm of AI.
    • The ability to tackle challenging problems alongside a top-tier team.
    • A company culture that values humility, embraces feedback, and focuses on mutual growth.
    • A hybrid work structure that allows you to choose between in-office and remote work to enhance your productivity.
    • Competitive benefits including medical, dental, and vision coverage.
    • Paid maternity, paternity, and adoption leave.
    • Unlimited paid time off.
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