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    user support technician - Brampton, Canada - Tejas Solutions

    Tejas Solutions
    Tejas Solutions Brampton, Canada

    1 week ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week
    • Education: College/CEGEP
    • Experience: 7 months to less than 1 year
    • or equivalent experience

      • Work setting

    • Consulting firm

      • Tasks

    • Give access to computer networks
    • Report on the performance of computer systems and networks
    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Manage incidents

      • Supervision

    • No supervision responsibility

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure

      • Personal suitability

    • Excellent oral communication
    • Ability to multitask

      • Workplace information

    • Remote work available

      • Support for persons with disabilities

    • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

      • Support for newcomers and refugees

    • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Offers mentorship, coaching and/or networking opportunities for youths

      • Support for Veterans

    • Supports Veterans in translating their military skills and experience into the language of the civilian job market

      • Support for Indigenous people

    • Offers mentorship, coaching and/or networking opportunities for Indigenous workers

      • Support for mature workers

    • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
    • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)

      • Supports for visible minorities

    • Offers mentorship programs that pair members of visible minorities with experienced employees
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