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    Member Success Representative - Montreal, Canada - Dialogue

    Dialogue
    Dialogue Montreal, Canada

    1 week ago

    Default job background
    Description

    What you'll be doing

    :
  • Assisting members in managing their dialogue account (e.g., password recovery, eligibility, account migration, etc.)
  • Effectively and appropriately handling customer queries in order to increase customer loyalty
  • Acting as a voice of our members by providing valuable insights into our product, customer success and medical teams
  • Building relationships and trust with members through open and interactive communication

    • We'd love to hear from you if you have:

  • You have a college or university diploma
  • You love to be client-facing and demonstrate ease in building positive interpersonal relationships
  • You have exceptional communication skills spoken and written combined with executive presence
  • You are very detail-oriented and impressively resourceful
  • You are comfortable managing various tasks and solving problems in a timely and calm manner
  • You have experience working in customer service, communication, sales or any related experience

    • At Dialogue, your well-being is our priority

    Taking care of others also means taking care of our team. We've got you covered

  • A fully funded benefits plan, including a wellness reimbursement program
  • Unlimited access to a variety of Dialogue's programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
  • A flexible schedule and a hybrid work approach
  • An allocated budget for continuous training
  • Short and long-term incentive plans, including restricted stock units (RSUs)
  • An optional parental benefits program
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