Jobs
>
Markham

    Technical Customer Service Helpdesk Specialist - Markham, Canada - CB Canada

    CB Canada
    CB Canada Markham, Canada

    5 days ago

    Cb Canada background
    Description

    Technical Customer Service Helpdesk Specialist

    On behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product solutions for their network environments.

    Technical Customer Service Helpdesk Specialist Responsibilities:

    • Identifies, investigates and resolves customer problems with computer software and hardware.
    • Identifies, investigates and advises customer solutions to Sales based on feedback of customer requirements.
    • Fields support calls, chat, email, and/or other communication from customers with inquiries regarding product configuration, network connectivity, and similar concerns.
    • Applies knowledge of product software, hardware, and networking concepts to solve problems.
    • Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
    • Collaborates with other sales/support staff to research and resolve problems.
    • Collaborates with programmers to explain nonconformances and/or recommend features in products.
    • Maintains knowledge of technology innovations and trends.
    • Performs other related duties as assigned.

    Technical Customer Service Helpdesk Specialist Mandatory Skills:

    • Excellent verbal and written communication skills.
    • Excellent interpersonal and customer service skills.
    • Professional and pleasant telephone manner.
    • Ability to explain technical issues to technical and nontechnical customers.
    • Analytical and problem-solving skills.
    • Proficient with or the ability to quickly learn an array of networking concepts.

    Technical Customer Service Helpdesk Specialist Nice to Have Skills:

    • College diploma/degree or related field preferred.
    • CCNA, ACDA, JNCIS or MCSA would be beneficial.

    Technical Customer Service Helpdesk Specialist Start Date

    October 2022

    Technical Customer Service Helpdesk Specialist Assignment Length

    Permanent and Full-time position

    Technical Customer Service Helpdesk Specialist Location

    Markham, ON (Onsite)

  • First National Financial

    Helpdesk Support Specialist, It

    1 week ago

    First National Financial Toronto, Canada

    Working together to be our best · First National is Canada's largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team mem ...

  • StoreForce Solutions

    2nd Level Helpdesk Support Specialist

    4 days ago

    StoreForce Solutions North York, Canada

    **ABOUT STOREFORCE** · StoreForce is deeply passionate about Specialty Retail - it's in our roots and part of every single line of code we write. We're known to say we're Retailers first, and a technology vendor second. Every day we strive to help Specialty Retailers set a new st ...

  • goeasy Ltd

    Senior Helpdesk Specialist

    3 days ago

    goeasy Ltd Mississauga, ON, Canada InternshipSHIP

    We have been honored with recognitions such as Waterstone Canada's Most Admired Corporate Cultures , the 2022 Report on Business Women Lead Here , Report on Business for Canada's Top Growing Companies and TSX30 as one of the best performing companies on the TSX . goeasy is archit ...

  • Maestro PMS

    Technical Support Specialist

    1 day ago

    Maestro PMS Markham, Canada

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? · If this sounds like you, we are interested in hearing how you can add your talents to our growing team · The Technical ...

  • Maestro PMS

    Technical Support Specialist

    2 days ago

    Maestro PMS Markham, Canada

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? · If this sounds like you, we are interested in hearing how you can add your talents to our growing team · The Technical ...

  • ScalePad

    Product Support Specialist hybrid, or Remote

    1 day ago

    ScalePad Markham, Canada

    We're Hiring · We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. · What is ScalePad? · ScalePad is a market-le ...

  • Children Believe Fund

    C- Technical Support Analyst

    3 days ago

    Children Believe Fund Markham, Canada

    **Careers That Empower Young Dreamers** · When you make a decision to work with Children Believe you're not just doing something great for your career, you're helping empower children around the world to access education, pursue their dreams and be a voice for change. We know the ...

  • AVI-SPL

    Technician, Onsite Support

    1 week ago

    AVI-SPL Markham, Canada

    : · **WHO WE ARE** · AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which ...

  • Agio, Inc.

    IT Support Specialist

    1 week ago

    Agio, Inc. North York, Canada

    Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Ag ...

  • Keilhauer LTD

    IT Support Specialist

    4 days ago

    Keilhauer LTD Scarborough, Canada

    **KEILHAUER** · **IT SUPPORT SPECIALIST** · **GRADE 5** · **WHO IS KEILHAUER?** · Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-wi ...

  • Keilhauer LTD

    IT Support Specialist

    1 week ago

    Keilhauer LTD Scarborough, Canada

    **KEILHAUER** · **IT SUPPORT SPECIALIST** · **GRADE 5** · **WHO IS KEILHAUER?** · Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-wi ...

  • Clarke North America Inc.

    Technical Support Specialist- Leve Ii

    1 week ago

    Clarke North America Inc. Vaughan, Canada

    **IMMEDIATE OPENING - **Technical Support Specialist Level II · Clarke North America div of TFI International is premium transportation services provider in Canada. Currently, we are searching for an experienced Technical Support Specialist Level II to join our team in the Concor ...

  • Clarke North America Inc.

    Technical Support Specialist

    1 week ago

    Clarke North America Inc. Vaughan, Canada

    **IMMEDIATE OPENING** · Clarke North America div of TFI International is premium transportation services provider in Canada. Currently, we are searching for an experienced Technical Support Specialist Level II to join our team in the Vaughan Office. · **Responsibilities**: · - De ...

  • Minden Gross

    Entry Level Technical Support Specialist

    4 days ago

    Minden Gross Toronto, Canada

    We have an immediate opening for an entry level Technical Support Specialist to work onsite. · **Summary of Duties**: · *** · The Technical Support Specialist, reporting to the Director of Information Technology, will be responsible for the effective ongoing technical support of ...

  • Ontario Dental Association

    Technical Support Specialist

    2 days ago

    Ontario Dental Association Toronto, Canada

    Central location, close to transit (TTC), bike lanes · - Flexible location of work (hybrid) · - Meaningful non-profit organization work · Are you a seasoned IT Support Specialist with a knack for troubleshooting? Then come join a team where your skills will shine as brightly as t ...

  • Wise Publishing, Inc.

    IT Support Specialist

    3 days ago

    Wise Publishing, Inc. Toronto, Canada

    **Salary Range**: $50,000- 60,000/year · **About Wise Publishing**: · Wise Publishing, Inc. is a digital publisher and technology company but we're much more than that; we're a group of talented, passionate people who believe that consumers deserve the best possible information t ...

  • Hearinglife Ltd.

    Help Desk Associate

    4 days ago

    Hearinglife Ltd. Toronto, Canada

    HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign ), our core philosophy is to "do what is best for the client" while increas ...

  • Interpublic Group

    Technology Delivery Analyst, Mac

    5 days ago

    Interpublic Group Toronto, Canada

    ***: · Provide technical end-user Macintosh computer support as needed. Installs, configures, and troubleshoots Macintosh systems, servers and network issues that cannot be resolved by Centralized Service Desk (CSD). As issues are escalated from our CSD to the Tier II Macintosh S ...

  • Cineflix

    Apple Support Specialist

    1 week ago

    Cineflix Toronto, Canada

    **The Company** · Creating, producing, and distributing distinctive factual and scripted programming, the Cineflix Media group includes Cineflix Productions, Cineflix Rights, Cineflix Studios, Buccaneer Media, Connect3 Media, Husk Media, Shiny Screens Entertainment, and a hub of ...

  • Brainhunter Systems

    Technical Support Specialist

    5 days ago

    Brainhunter Systems Toronto, Canada

    **Role Title: Technical Support Specialist - (ITSM)** · **Job Type: 1 year Contract opportunity** · **Location city(s):Winnipeg, London, Toronto (any location) (Remote For Now)** · In this role, the Telephony Technical Specialist will also work collaboratively with our business p ...