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    Coordinator, Digital Operations - Toronto, Canada - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Toronto, Canada

    4 days ago

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    Temps plein
    Description

    About Four Seasons:

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

    At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

    About the location:

    Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

    Coordinator, Digital Operations

    As the Coordinator, Digital Operations, you will be the liaison between the Home Office digital team and hotel staff providing timely support for existing corporately developed applications. Your strong communication skills, coupled with your ability to quickly assess, prioritize, and follow up, will have a significant impact in reducing business disruptions and ultimately ensuring Four Seasons consistently delivers on its best in class guest experience.

    What You'll Be Doing:

  • Respond to escalated Service Now helpdesk requests and ticket items
  • Engage with hotel teams to provide support and training resources to ensure effective usage of hotel systems
  • Assist with communications to the hotels to ensure awareness and preparedness for digital product deliveries, training timelines, rollout plans and any downtimes
  • Work with the Learning and Development teams to create training scenarios, use cases, and "how-to" documentation
  • Create product documentation for use by internal teams and ensure materials are kept up to date
  • Review digital platform usage and update monthly KPIs, goal metrics, and perform ad hoc reporting
  • Assist the Manager, Digital Operations with monthly report card creation and tracking
  • Work with IT teams to conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various enhancements and bug improvements
  • Liaise with vendors to identify gaps in expected results while conducting UAT

    • What You Bring:

  • Associate degree/ Two years of College or equivalent work experience
  • 2+ years of experience in hospitality and/or service related positions
  • Previous experience working with a troubleshooting ticket system, responding to technical questions and Has experience conducting user acceptance testing
  • Strong written and verbal communication skills
  • Ability to work well under pressure
  • Highly collaborative - encourages sharing of innovative ideas inside and outside the organization.

    • This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

    Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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