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    Client Services Operations Representative - MISSISSAUGA, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada MISSISSAUGA, Canada

    3 weeks ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the opportunity?

    As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved issues or significant breaches of SLAs as well as providing technical and business process expertise for GSI system processing, problem identification and resolutions.

    What will you do?


    • Process changes and provide ongoing maintenance by processing all member changes or client requests (adds/changes/waiver/salary/class/terminations etc.) within SLA


    • Provide support to Account Specialists, internal partners, and Suppliers for clarifications/processing that are outside of the norm requests


    • Manage incoming workflow, tracking and support workflow backup when required


    • Process On Demand and any other report based work daily as assigned


    • Process daily payment application


    • Escalate issues of concern to the manager for resolution or action

    What will you need to succeed?

    Must Have


    • Superior knowledge of Excel and Word


    • Strong decision making, analytical and problem solving skills


    • Well developed and demonstrated conflict resolution skills


    • Capable of delivering information to partners, management, and staff


    • Demonstrated change management and collaboration capabilities


    • Multitasking skills

    Nice to Have


    • Knowledge of Life and Health products for Group & GSI


    • Knowledge of multiple RBCI and supplier systems


    • Expert knowledge and understanding of processes


    • Working knowledge of RBC compliance and regulatory requirements

    What's in it for you?


    • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans


    • Competitive pay and high-earning potential


    • All the tools, training, and team support you need to grow your career


    • Flexible work/life balance options


    • Sophisticated RBCI software tools to boost your productivity

    Job Skills

    Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services

    Additional Job Details

    Address:

    MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

    City:

    MISSISSAUGA

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    INSURANCE

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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