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Brampton

    user support technician - Brampton, Canada - 2GOTECH

    2GOTECH
    2GOTECH Brampton, Canada

    3 days ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Computer hardware or software retailer/wholesaler
    • Help desk

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide customer service

      • Computer and technology knowledge

    • Android
    • Device drivers
    • Internet
    • Servers
    • Desktop applications
    • Security software
    • Word processing software
    • Mail server software
    • MS Office
    • MS Windows
    • TCP/IP
    • Wireless networks

      • Work conditions and physical capabilities

    • Tight deadlines
    • Attention to detail
    • Combination of sitting, standing, walking

      • Personal suitability

    • Accurate
    • Client focus
    • Initiative
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Work Term: Permanent
    • Work Language: English
    • Hours: 32.5 hours per week
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