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    Store Office Assistant - Toronto, Canada - Sheridan Nurseries

    Sheridan Nurseries
    Sheridan Nurseries Toronto, Canada

    14 hours ago

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    Description
    About the Job :

    This retail administration role involves providing administrative support to our sales and management teams during our seasonal peaks. The successful candidate will be organized, have a strong guest service focus, excellent written and verbal communication skills, and the ability to multi-task effectively.

    Your Accountabilities:

  • Responsible for answering phones and responding to emails, ensuring that all inquiries from our guests and within the company are followed up on in a timely manner.
  • Contact guests via telephone and email with follow-up on their questions and order status.
  • Relaying orders and inquiries to appropriate department staff and/or supervisors for follow up.
  • Entering orders and other data into Excel and our Point of Sale system, as well as assisting with e-commerce administration on our Shopify platform.
  • Provide exceptional customer service to our guests in all aspects, including assisting as a cashier or on the sales floor when required.
  • Actively seek to familiarize and increase product knowledge in all areas.
  • Other duties as assigned.

    • Knowledge, Skills, and Abilities:

  • Excellent phone and email etiquette, is detail oriented, and has great interpersonal skills.
  • Experience in administrative and customer service roles is an asset.
  • Working knowledge of Microsoft Office Suite and good
  • Highly adaptable with effective organizational and communication skills.
  • Ability to work in a fast-paced environment with a sense of urgency, handling multiple demands, setting priorities, and having strong troubleshooting skills.
  • Product knowledge is an asset.
  • You are punctual and dependable, and highly value honesty, integrity, and authenticity.
  • Flexibility to work a variety of shifts, including weekends and holidays as scheduled.
  • Must be legally eligible to work in Canada.

    • Our Vision, Mission, & Values:

    At Sheridan Nurseries we aim to delight our associates, guests, and business partners in everything we do. Independently owned and operated for over 100 years, we are committed to growing the highest quality plants at our local farms, curating the best-in-class home, garden, and lifestyle products and services, delivering unrivaled guest service and satisfaction, and providing meaningful and rewarding careers to our employees. We always strive to inspire and share our knowledge, passion, and expertise to build confidence, loyalty, and trust, while protecting our planet with industry leading environmentally sustainable initiatives and giving back to our local communities and charities.

    Our vision is "To inspire people to never stop growing".

    At Sheridan we seek people who will continually strengthen our culture. We work hard to ensure our culture is something we feel proud of and allows us to bring our best selves to work every day. And a great culture starts with values. We have clearly defined values which are embedded in everything that we do so that they are lived and breathed daily.

    If you share our values of:

  • Doing What's Right
  • Being Performance Driven
  • Learning and Growing Together
  • Being Externally Focused
  • Having Bias for Action

    • Then this is the position for you

    We thank all applicants for their interest however only those selected for an interview will be contacted.

    If selected, please advise if you require special accommodation to attend the interview.

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