- Operate within detailed procedures
- Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
- Ensure compliance of a clients travel policy while utilizing preferred vendors
- Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
- Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
- Work with hotel, car, rail to ensure client customer satisfaction
- Perform other duties as assigned
- Must be bilingual English/French
- Minimum of five (5) years' experience providing domestic and international travel arrangements
- Proficiency in Sabre GDS is required.
- Demonstrate knowledge and understanding of airline ticketing rules and regulations
- Proficient in producing lowest logical airfare within client's policy
- Demonstrate in-depth knowledge of exchanging, reissue of tickets
- Ability to read, understand and follow client travel policies and guidelines
- Excellent communication skills via email and phone
- Exceptional customer service skills
- Ability to meet and exceed required performance standards
- Accurate and detail oriented
- Ability to work under pressure and can deal with change and adversity
- Working knowledge of Microsoft Office, including Word and Excel
- Works well unsupervised as well within a group setting
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Corporate Travel Advisor – Bilingual – Remote - Toronto, Canada - Direct Travel
Description
Corporate Travel Advisor – Bilingual - Remote
Embark on the next step in your career journey with Direct Travel
As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This position is a remote position.
Expedition Expectations
Passport to Success
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage: About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly's Power List. For more information, visit .
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
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Corporate Travel Advisor – Bilingual – Remote professionals in Toronto
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