- Become the dedicated technical support contact and handle high priority on specific Juniper Networks Routing products ( M-Series, T-Series, MX-Series, PTX-Series, ACX-Series routers, and virtual products like vMX);
- Gain in-depth knowledge of the Juniper infrastructure and technologies that are present in assigned customer's network profile; including their network topology, features, configurations, and service history, which results in faster resolution;
- Take ownership of high-priority or sensitive customer issues, Isolate Juniper product issues at network/hardware/software level, ensure prompt service restoration and resolution to the customer's satisfaction, by using a systematic problem-solving approach;
- Replicate customer environments and issues in the lab and work closely with the Juniper Engineering team in providing bug fixes on software issues reported by the customers;
- Work closely with other Global Services(GS) teams to ensure knowledge share of the customer's networks, issues, and solutions. Keep GS management informed of all sensitive issues;
- Provide necessary support to the Service Managers and Juniper management teams for high-profile technical escalations, Involvement in conference calls and/or face-to-face customer account meetings to discuss technical escalations.;
- Develop and maintain skills in his/her core products and technologies and highlight any need for training as the customer's networks evolve;
- Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability;
- Contribute to technical documentation (White Papers, FAQs, Solutions) for internal and/or external use;
- Develop a "Can-Do" attitude and suggest ways to improve team performance and increase customer satisfaction.
- 8+ years of working experience in the networking domain supporting large IP networks;
- Experience in leading and training teams on new products/features/complex issues.
- IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers;
- Routing technologies: OSPF, ISIS, BGP, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Traffic Engineering;
- Switching and Data Center technologies: VLAN/Trunking, STP, RSTP, VSTP, VXLAN/EVPN, IP-Fabric;
- Working experience with traffic generators and network protocols analysis tools;
- Strong problem-solving and troubleshooting skills, applicable to large and complex network scenarios;
- Strong customer management and customer service skills;
- Excellent communication and presentation skills;
- Language skills: English (fluent – verbal and written);
- Diplomacy and good customer-facing skills to understand and effectively address sensitive customer situations.
- Candidates with experience and certifications in Juniper Products like MX, PTX, QFX, EX, and SRX will be given preference;
- JNCIE/CCIE lab-certified personnel would have a distinct advantage;
- Working experience with Operating System architectures (*nix, FreeBSD), Virtualization, Hardware (CPU, memory, controller (and so on types), Scripting languages (TCL, Perl, Ansible, Puppet, C, C++), Service daemons (DHCP, DNS, TACACS, Radius);
- The candidate will have achieved a level of higher education (Bachelor's or master's degree in electrical engineering, computer science, or equivalent).
- Customer Centric;
- Team Player;
- Problem-solving mindset;
- Action attitude.
-
Field Support Engineer
1 week ago
Aversan Inc Ottawa, ON, CanadaLiveScan/Cardscan Installer · Aversan Inc . () is a reputable Engineering Company that provides expertise in Systems Integration and Software Testing for industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified LiveScan/Cardsc ...
-
Technical Support Engineer
2 days ago
Templatedata Ottawa, ON, CanadaTechnical Support Engineer Staff – Routing · Do you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sus ...
-
Technical Support Engineer
3 days ago
Fortinet Ottawa, Canada Full timeFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...
-
Technical Support Engineer
4 days ago
Fortinet Ottawa, Canada Full timeFortinet is looking for an experienced Technical Support Engineer to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. · The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and ...
-
Technical Support Engineer
1 day ago
Fortinet Ottawa, Canada Full timeFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...
-
Advanced Support Engineer
6 days ago
Check Point Software Technologies Ltd. Ottawa, Canada Full timeWhy Join Us? · As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting ou ...
-
Technical Support Engineer
4 days ago
Fortinet Ottawa, Canada Full timeFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Job Responsibilities · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switc ...
-
Staff Technical Support Engineer
1 week ago
Thrive Networks Inc Ottawa, ON, CanadaWill work from Ottawa office 3x per week · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric app ...
-
Staff Technical Support Engineer
1 week ago
Templatedata Ottawa, ON, CanadaTechnical Support Engineer Staff – Routing · Do you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sus ...
-
Service Desk Support Engineer
1 week ago
Rewind Ottawa, ON, CanadaFull-time · Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Ottawa is 333 Preston Street. · Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus ...
-
Staff Technical Support Engineer
1 day ago
Fortinet, Inc. Ottawa, ON, CanadaFortinet is looking for an experienced Technical Support Engineerto join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. · The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and ...
-
Senior Network Support Engineer
1 day ago
Hamilton Barnes Associates Limited Ottawa, ON, CanadaJoin this dynamic team that provides cutting-edge networking solutions to a diverse range of clients, including NHS trusts, Housing Associations, and Councils. With projects ranging from £5-10 million, they pride themselves on their vendor-agnostic approach and commitment to deli ...
-
Staff Technical Support Engineer
17 hours ago
Fortinet, Inc. Ottawa, ON, CanadaFortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team. · Provide direct technical web and telephone support to Fortinet customers including: · Support and troubleshooting on the wireless and switching range of Fortine ...
-
Spécialiste Technique Et Soutien Ti
3 days ago
Rolland - Groupe Sustana Ottawa, Canada**SPÉCIALISTE TECHNIQUE ET SOUTIEN TI** · Le Groupe Sustana, dont le siège social est situé à Saint-Jérôme au Québec, est un chef de file en production de papier fin de spécialité fabriqué avec les plus hauts standards environnementaux. La Compagnie produit ses papiers fins avec ...
-
Chargé(E) de Projets en Géotechnique
1 week ago
SNC-Lavalin Ottawa, CanadaEnglish will follow..._ · **Pourquoi rejoindre notre équipe ?** · Vous avez acquis ce qu'il faut en tant que professionnel en géotechnique, en plus de posséder d'excellentes capacités en gestion de projets? Vous êtes prêts à vous joindre à l'équipe de professionnels en géotechniq ...
-
Drafting Technician
1 day ago
Nasittuq Corporation Ottawa, Canada**EXPERIENCE CANADA'S NORTH -** · - A UNIQUE PART OF THE WORLD FEW GET TO SEE* · Nasittuq provides exemplary support services to the Canadian Forces Station (CFS) Alert, situated in the Canadian Arctic. Our highly skilled workforce provides services that include all elements of f ...
-
Product Support Analyst, Marine Systems
1 day ago
Aversan Ottawa, Canada**Product Support Analyst, Marine Systems **to · ***work on leading edge technology products · **Location**: Ottawa, ON · **RESPONSIBILITIES**: · - Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective ...
-
Manager, Global Technical Support
4 days ago
Ciena Ottawa, Canada**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—dri ...
-
Aircraft Maintenance Planner
3 days ago
L3Harris Technologies Ottawa, CanadaL3Harris MAS, a subsidiary of L3Harris Technologies, Inc., is an agile and innovative aerospace and defense technology company. Our 1000 employees provide complete military and commercial aviation modernization and upgrade solutions structural and avionics upgrades, aircraft comp ...
-
Project Specialist
1 week ago
Proslide Technology Ottawa, CanadaIn this role you will be responsible for the coordination of engineering activities and documentation related to the design and construction of water slide projects. The Project Specialist will be the technical contact for multiple engineering projects and will interact with proj ...
Technical Support Engineer - Ottawa, Canada - Juniper Networks
Description
Technical Support Engineer Staff – RoutingDo you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sustain the high-speed networks that power our daily lives? Think you've got what it takes to work on these networks and keep up with their demands or – even better – get ahead of their next challenge? Be a true partner? If so – read on.
The Technical Support Engineer Staff reports to the Global Services(GS) division of Juniper Networks, specifically as part of a comprehensive Juniper Technical Assistance Center (JTAC). JTAC challenges the status quo to provide multi-tiered services to Juniper's top-tier customers worldwide – customers who test the traditional bounds of what can be done.
To do this, Juniper's premier customers increasingly rely on experts like the Technical Support Engineer -technically astute and network-aware senior engineers in an organization. In short, our most expert customers can't do what they do without a designated team of senior engineers. And that's you -- with in-depth product knowledge (switching, routing, and/or security) and highly focused troubleshooting skills relevant to a customer's particular network.
To meet the challenge, you need extensive experience supporting large-scale networks; as well as broad product knowledge in any of routing, switching, or data center domains. Your ability to troubleshoot product problems; diagnose critical and complex network issues; and learn your customer's infrastructure and technologies; are what bring you applause, success, and thanks in the Support organization.
In this position, your primary role is one of "break/fix", where your mastery of in-depth diagnostics quickly brings network assets back online and heads off future problems. As one tool, you replicate customers' problems in Juniper's state-of-the-art lab environment to determine the root cause, verify a fix, and recommend a solution.
Key Responsibilities :
Minimum Qualifications:
Solid working experience in most of the following:
Preferred Qualifications:
Personal Traits:
Company operating name: Juniper Networks Canada Inc.
Business Address: Innovation Drive, Kanata, ON K2K E37
Terms of employment: Fulltime, permanent/direct hire
Annual Salary: CAD 110,000 to C$132,000 per annum plus discretionary bonus
Benefits package: life, disability, accidental death and dismemberment, extended healthcare, dental
Juniper is committed to integration and equal opportunity. Accommodation is available to all applicants upon request through our recruitment process. TO APPLY: Please email your resume to