Data Administrator, HR Support-AB - Calgary, Canada - Nutrien

Description

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

Nutrien is a leading provider of agricultural products, services, and solutions. With nearly 25,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

Location(s): Calgary, AB; Loveland, CO

Reporting to the Team Lead, HR Solution Center, the Data Administrator, HRSC is responsible for processing high volume data transactions for all North America and Canada. Provides support to employees and HR colleagues by telephone or ServiceNow cases in relation to HR inquiring pertaining to Policies & Procedures, Pay, Taxes, or other HR Colleagues to help resolve or escalate complex issues. Responsible for the day-to-day interactions and collaboration within the HR Solution Center (HRSC) in a data entry driven enviroment by providing accurate and timely support within agreed team SLA's and KPI's.

What you will do:

• Process high volumes of data transactions to support a variety of stakeholders
• Highly data entry driven enviroment
• Perform all job-event HR transactional and data changes accurately and efficiently
• Support a variety of inquiries received by telephone or the case management system from Employees, Supervisors, and HR colleagues in relation to HR or Payroll Policies and Processes
• Provide guidance and support in relation to Benefit and Retirement questions, assist with enrollment and ensure that all appropriate paperwork and information is received. Support employees with password resets, walking through provider tools and help with technical issues where able (only during Open Enrollment)
• Work with internal subject matter experts (SMEs) and other departments to resolve questions and processing issues
• Maintain effective and accurate information received into the HRSC via Service Now case management
• Participate in HRSC projects or support other HR colleagues as required
• Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services or redirecting as appropriate
• Achieve mastery of HRSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSC group
• Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations
• Support the ongoing development and continuous improvement initiatives within the HR Solution Center by participating in activities such as the review and update of process documentation and team ways of working
• Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies
• Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information

What you will bring:

• Diploma, Associates Degree or equivalent
• 2+ years HR Administrative experience
• Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
• Customer-centric orientation
• Ability to troubleshoot and respond to high volume employee inquiries by telephone or email
• Adaptability and patience with change, training, and case ambiguity
• Strong attention to detail and ability to maintain accuracy in a fast-paced environment
• Proficient in Microsoft Office
• Experience working in a multi-cultural HR Solution Center
• SAP or SuccessFactors HR Master Data Experience
• SharePoint knowledge or HR Intranet understanding
• Experience with Canadian and/or US HR data, business rules and legislative requirements
• Understanding of State/Provincial pay regulations
• Experience utilizing Case Resolution/tracking systems
• Demonstrates self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes
• Wants to progress and develop further within a HR team
• Ability to manage multiple pieces of work simultaneously with strong results and goal orientation
• Excellent interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment
• Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members
• Willingness to continuously improve the performance of both oneself and the HRSC through continuous learning and self-development
• Ability to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periods

Compensation & Benefits:

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions. Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program. Details of the benefits package will be shared in the application process.

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee. Details will be discussed through the application process.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. Nutrien also makes internal equity a consideration in all pay decisions.

Are you a good match? Apply today

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. While we appreciate all applications we receive, only candidates under consideration will be contacted.

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