user support technician - Ajax, Canada - OMEGA TECHSOURCE INC.

OMEGA TECHSOURCE INC. Ajax, Canada

5 days ago

Description

Education: College/CEGEP
Experience: 7 months to less than 1 year

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Troubleshoot and resolve technical problems
Work Term: Permanent
Work Language: English
Hours: 35 hours per week

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