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Brampton

    user support technician - Brampton, Canada - GROW MORE IT SOLUTIONS INC

    GROW MORE IT SOLUTIONS INC
    GROW MORE IT SOLUTIONS INC Brampton, Canada

    4 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years
    • or equivalent experience

      • Work setting

    • Computer hardware or software retailer/wholesaler
    • Telecommunications industry
    • General office
    • Internet Service Provider (ISP)

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations
    • Provide customer service

      • Supervision

    • 1 to 2 people

      • Transportation/travel information

    • Own vehicle

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Combination of sitting, standing, walking
    • Bending, crouching, kneeling

      • Personal suitability

    • Efficient interpersonal skills
    • Excellent oral communication
    • Initiative
    • Organized
    • Team player
    • Time management

      • Support for persons with disabilities

    • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees

      • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
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