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    Program Coordinator - Calgary, Canada - MNP

    MNP
    MNP Calgary, Canada

    1 week ago

    MNP background
    Full time
    Description

    Job Details

    Description

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

    Make an impact with our Technology – Solution Delivery team as a Program Coordinator. This diverse team of tech-savvy builders and problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. We're looking for team members who have a strong sense of ownership and drive, and who thrive on delivering high-quality solutions that are redefining the way MNP does business.

    MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

    Responsibilities

  • Ensure program documentation, including program roadmap, project information, and other resources and materials, remains accurate and up-to-date
  • Maintain program knowledge base content and distribution lists
  • Generate regular reports on program activities and performance metrics under the guidance of the Program Manager
  • Organize activities for delivering training and manage training resources for business users
  • Monitor usage statistics across our application stack to generate insights and better inform strategic decisions
  • Update lists of product and feature requests along with their status
  • Maintain vendor contracts and records
  • Track ongoing activities and initiatives in collaboration with vendors
  • Manage minor procurement activities to ensure the effective supply of licenses
  • Liaise with internal departments, vendors, and stakeholders to address and resolve high-impact escalation issues
  • Identify trends, patterns and other opportunities for efficiencies and improvement in the program
  • Provide ad-hoc support to Project Managers to enable the successful execution of projects
  • Foster effective and positive communication and collaboration among all team members supporting the program
  • Seek input from business users to make enhancements across program processes and best practices

    • Skills and Experience

  • At least 3 years of experience in business administration, project administration or application support in a technology-focused role
  • Demonstrated proficiency and work experience in MS Office, with focus in Excel
  • Excellent communication skills
  • Experience in a bookkeeping or accounting-related role is considered an asset
  • Proficient in using SaaS applications with work experience on QuickBooks Online and/or Xero is considered an asset
  • Ability to communicate in French is considered an asset
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