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    Full Time Operations Manager - Vancouver, BC, Canada - Paladin Security

    Paladin Security
    Paladin Security Vancouver, BC, Canada

    2 weeks ago

    Paladin Security background
    Full time
    Description

    Paladin Security:
    Making the World a Safer and Friendlier Place because we CARE

    Do you have superior customer service skills and a passion for helping people? We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun Our BC Operations Centre Supervisors are responsible for overseeing the performance and workflow of our Burnaby Operations Centre's employees and program, by leading coordination of all departmental programs, its clients, and all other aspects of Paladin business within our Operations Centre.

    As the main escalation point, you will manage the security team and processes, and ensure all Operators are following procedures to meet and exceed our Key Performance Indicators (KPIs).

    In this role, you will use your strong communication and interpersonal skills to build and maintain great working relationships with the team of Operators, all field staff, clients, and Paladin managers.

    We are seeking candidates who are ready for the next step in their career, to take on more responsibility as a leader, show their dedication to team support and development, and who have a passion for program management.


    Shifts:
    Graveyard shifts hrs), Sunday-Tuesday with rotating Saturdays.
    00/hour upon successful completion of a 3-month probation period.
    Ensuring all team members are adequately trained, are continually advancing, and receive timely performance reviews


    • Actively be involved in succession planning by adequately identifying, training and developing high performers, and documenting these efforts
    • Ensuring all operations on shift are following outlined policies and procedures, and that they are meeting expected quality standards
    • Continuously assessing and improving the policies, processes, and quality of service provided by the program through audits and advanced tracking
    • In collaboration with other Shift Supervisors, ensuring the completion of reporting, stats, and investigations for internal and external stakeholders
    • Ensuring all departmental shifts are filled with 100% coverage and with minimal overtime when backfilling
    • escalate any OH&S issues, damaged equipment, or systematic outages / disruptions immediately upon discovery
    • Acting as the point of contact for all escalations on shift, and report significant events and operational occurrences as required
    • Onboarding and training new Operators, ensuring they are set up for long-term success
    • Previous supervisory or management experience is an asset
    • Comprehensive knowledge of security and emergency management
    • Strong technical proficiency in Microsoft Office Suite and WinTeam
    • This is a Full-Time position #J-18808-Ljbffr
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