Legal Inbound Sales Specialist - Toronto, Canada - Hansra Law

Description

We are a small, but rapidly growing business Law Firm in Toronto, ON, looking for a Salesperson with consultative sales experience to handle Intake and Sales for our Firm. This position, known to clients as our Inbound Sales Specialist, is responsible for screening leads and conducting intake and sales conversations to identify the potential client's problem, and when appropriate, selling them "solutions" our Firm provides.

Our Founding and Managing Lawyer is an entrepreneur himself who is passionate about taking a "Business First, Legal Second" approach to business law services. Our clients care about business results – making money, saving time, and protecting their reputation. This means our job is to deliver more than just a fancy piece of paper filled with legal 'mumbo jumbo'.

Potential clients reach out to us for help with complex business problems and we believe that we have an obligation to help them find a solution. Most of the time, our solutions just happen to be in the form of providing legal services. We will never ask you to sell anything to anyone if we don't believe it is truly something that can help them. So, if you think that "sales" is something you do to someone and not for them, then please don't apply.

If you cannot discuss big price points, or recognize that every problem presents an opportunity, then you are not the right person for the job. However, if you truly want to help people solve complex problems and can approach conversations with maturity and sensitivity, then this position can be highly rewarding to you personally, professionally, and financially.

If you truly want to help people solve complex business problems and can approach conversations with maturity and sensitivity, then this position can be highly rewarding to you personally, professionally, and financially.

While we strongly support personal and professional development, we do not have the time to teach you the importance of following up with someone when you say you will, how to use technology, or overcome your fears of having a sales conversation. However, we will provide you with all the training you need to know how to best help our clients.

$70,000 at plan yearly

Your basic responsibilities will include:

• Answer phones, triage calls, and take messages with potential clients of the firm.
• Screen leads to identify who is qualified to purchase legal services.
• Conduct intake & sales conversations to identify business problems and sell solutions.
• Oversee the client onboarding process to ensure a smooth transition to the legal team.
• Follow up with potential new clients and existing clients.
• Develop relationships with our current clients and referral sources to generate repeat business and referrals for the firm.
• Track and report metrics relating to marketing & sales conversion data.
• Maintain records and enter critical data into the firm's software systems.

If the following describes you, then YOU may be the Sales Specialist we are looking for:

• You are a relationship-builder who is comfortable interacting with different types of personalities (easygoing, difficult, wordy, technical, stressed out, etc.) and all levels of authority with tact.
• You show empathy to clients and put them at ease during stressful times.
• You are skilled at communicating with people on the phone, in person, and by email.
• You know how to close a sale by creating urgency and promoting value.
• You think on your toes and not be discouraged when things don't go as planned.
• Treat a call or meeting at 5:50 pm on a Friday with the same care and compassion as one on a Monday morning.
• You genuinely care about clients and want to deliver an experience that turns them into raving fans.
• You follow instructions and understand the importance of policies and procedures.
• You're a team player that consistently acts with respect and integrity.
• You are tech-savvy (we use several cloud-based systems) and aren't afraid to dive into new software or technology.

These items are non-negotiable:

• You must be available to work and be in the office Monday – Friday, 9:00 a.m. to 6:00 p.m. Hybrid options may be available once you're settled into the position.
• You don't give up on a sale and don't have a problem pushing through the "no".
• You can tactfully talk someone through objections on price, time, husband/wife, the 'I need to speak with ___', and other common sales hurdles.
• You must be reliable, trustworthy, and able to maintain strict confidentiality.
• You don't think making coffee or getting our guests a beverage is beneath you.
• You must be a positive, high-energy team player who is results-oriented – No Drama
• You must care about something and have goals in life.

Real-life experience and a few "battle scars" providing empathy and understanding are assets. Experience overcoming a major obstacle in life and making an important change in your life so you know at your core that others can do it too, is a plus.

Our Sales Specialist doesn't give legal advice, so legal experience is not required. Prior sales and customer service experience is required because we can teach you how a case moves through the system, but we can't teach you how to care about someone going through a difficult situation or the importance of following up.

We are looking for a results-oriented team player who wants to have a positive impact on people's lives while helping us grow our business. The person we hire must bring a high level of energy, positivity, and a can-do attitude to work every day.

We are Big believers in the value of a team. If you prefer to be a "lone wolf," this job is not for you. We collaborate and support each other.

We are looking for individuals with fire and ambition, not excuse-making "clock-watchers" who will hide under their desks waiting to be told what to do all day long.

If you come from the school of thought that making a sale is all about what you can "get" from a prospect or what you can "talk them into" then you won't be happy here. We believe in consultative selling where we help our prospective new clients make sense of their situation, weigh their options, and make important and often painful decisions. We are into using the sale as the beginning of a long-term relationship with our prospective new clients.

If you are interested in a career (we really think of it as more of a "calling") that offers performance bonuses (based on sales conversation rate), competitive benefits, loads of training and professional development to stay sharp, total transparency (another way of saying there's nowhere to "hide"), and fuel for your soul because we're really and truly helping people, then please apply.

Compensation depends on experience and qualifications. Benefits include bonus opportunities, paid holidays, paid time off, and health insurance coverage. If you are looking for a high-energy and positive team environment with lots of growth potential, then look no further.

Directions To Apply:

When you submit your resume, include a Cover Letter with the following information:

• Paragraph 1: Tell us why you think you're the ideal candidate for this position. Focus should be on (1) the hardest sale you ever made and how, and (2) what qualities you bring to the table that would be of value to the firm.
• Paragraph 2: Tell us what excites you the most about being a part of our team.
• Paragraph 3: Salary requirements and the names and phone numbers of at least (3) professional references who will speak to us about your work performance (not simply confirm you worked for the company during a certain time period).

We kindly request that you refrain from contacting our office regarding job positions, the status of an application, or attempting to apply in person. All applications must be submitted through the designated online portal. If you cannot follow these basic directions, or if you contact us in a manner that leads us to believe you did not actually read the ad, you will not hear back from us. We expect you to value our time by following directions and paying attention to detail.

We're one of the fastest-growing business and franchise law firms in Ontario. That's not just because we're excellent lawyers trusted by clients across the country, it's also because we focus on creating the right team who lives by our shared core values: Innovation; Continuous Improvement, and Excellent Client Service Our reputation speaks for itself, with happy clients and top-notch results. Our team-oriented environment is employee-focused, we maintain reasonable billable hours, offer mental health days, contribute to ongoing education, and focus on finding the right work-life balance for every individual in the Firm.

Hansra Law exists to protect, and advise, innovators and job creators, because we believe that when the business community thrives, so does our economy. And when the economy thrives, it benefits all of us. Come be a part of the team that's changing the way business law gets done in Ontario