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    General Manager, Airport Operations, and IT Business Partner - Calgary, AB, Canada - The Calgary Airport Authority

    The Calgary Airport Authority
    The Calgary Airport Authority Calgary, AB, Canada

    1 week ago

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    Description
    General Manager, Airport Operations, and IT Business Partner

    If you are passionate about technology and understand the importance of customer service and running a high performance operation, this is the role for you.

    Our IT team works hard to maintain the technology infrastructure and operations that ensure our airport operates efficiently and effectively.

    This team of high performers connects our people and technology to deliver seamless IT operations every day.
    Our purpose travels beyond our runway into the communities we serve. We are committed to fostering an environment where our people are rewarded through meaningful work experiences.

    The Calgary Airport Authority manages and operates YYC Calgary International Airport and YBW Springbank Airport and collaborates with the many partners who make up YYC - from airlines to government agencies and retail outlets.

    The General Manager, Airport Operations & IT Business Partner is a key role in shaping the future of technology at the Airport through collaboration with Senior Leaders across the organization.

    This position is responsible to work with stakeholders on strategical thinking of ideas and streamlining and outlining business initiatives, while aligning with current available applications functionality, best practices, automation, and system security.

    The successful candidate will be a strong communicator, monitors for problem and opportunity areas and is proactive in assessing and making recommendations for improvement and meeting business objectives.

    You are responsible for the technical correctness and completeness of the systems design and will contribute to strategic planning and maturing IT capabilities.

    Provide leadership, planning, development, and support for stakeholders across Calgary International and Springbank airports.
    Develop and maintain meaningful relationships with assigned business unit stakeholders acting as a trusted advisor and key liaison and single point of contact between IT and business stakeholders for all aspects of IT
    Develop a deep knowledge and understanding of business strategy and objectives
    Work closely with business stakeholders to understand issues and desired business outcomes

    Collaboratively define the business capability and technology investment roadmaps needed to address issues, exploit opportunities, and deliver desired business outcomes.

    Create, maintain and proactively reprioritize a long-term business capability and technology roadmaps to meet strategic objectives and support the business stakeholders

    Lead a team to conduct business analysis, business process mapping and measurement to gather and understand business needs and document requirements for delivery of IT solutions.

    Lead a team to ensure business case value is captured and documented. Partner with business stakeholders to create business cases and support business to prove post implementation measurement of business value realization
    Manage delivery and implementation for all projects and programs with direct business outcomes. Provide status updates to IT and business stakeholders, manage issues, budget, scope and mitigate risks
    Ensure projects, programs and enhancements are delivered to meet business objectives and ensure stakeholder satisfaction
    Partner with IT and external vendors to ensure effective IT Service Delivery that meets customer expectations
    Work collaboratively with IT service managers to develop clear and concise communications with respects to incidents, problems, and change management as needed
    Educate and inform business stakeholders of IT services, service offering and important technology and cybersecurity changes
    Collaborate with IT and business stakeholders to identify, assess and proactively recommend innovation ideas where technology could be applied to address problem areas and drive business outcomes
    Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
    Provide in depth technical expertise for both tactical and operational initiatives
    Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
    Participate in IT strategic planning activities
    Support the day-to-day IT Operations for the Authority. Manage operating budgets, evaluate needs, conduct cost and system health analyses to maximize the value of technology investments
    Establishing, documenting, and communicating the technical vision for solutions and products in alignment with business outcomes and Enterprise Architecture
    Collaborating with IT Leaders, Business Leaders, vendors and third-party solution providers on IT technology standards, patterns, and approaches
    Bachelor of Computer Science (or combination of relevant experience and education), along with 10-15 years of IT technology, IT operations, leadership, and strategy experience

    Previous experience working in an Airport, Airline or Transportation and a strong understanding of the supporting technologies would be considered a strong asset.

    Strong experience in developing long term technology plans and demonstrated ability to execute on these plans and strategies successfully
    Strong management and people development skills
    Experience working with and managing outsourced or managed service partners
    Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
    Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
    Ability to develop and deliver projects
    Excellent verbal and written communication skills with the ability to synthesize complex technical concepts into plain language
    Experience with cloud architecture considered and asset i.e. Experience in aviation related systems and technologies is considered an asset
    Leadership skills in providing knowledge, mentorship, and technical guidance to other team members
    Proven ability to build relationships with business and vendors
    Demonstrated leadership skills with the ability to lead, motivate, develop, and collaborate with a high-functioning IT team
    Experience working in incident response and with the incident management lifecycle.
    Experience working with various business groups in a complex and unionized environment.
    We are CREATIVE. The Calgary Airport Authority is an equal opportunity employer committed to diversity, equity, and inclusion.

    We encourage all qualified applicants to apply including women, Indigenous people, persons with disabilities, members of visible minorities, members of the 2SLGBTQ+ community, and others who may contribute to organizational diversification of ideas.

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