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    CRM Support Administrator - Toronto, Canada - Careerxtra

    Careerxtra
    Careerxtra Toronto, Canada

    4 days ago

    Default job background
    CDI
    Description

    Are you a CRM whiz with a passion for technology and exceptional customer service? We're partnering with a dynamic FinTech company on a mission to simplify trading This remote, self-employed position offers the opportunity to build your career with a forward-thinking company while working from anywhere in the world.

    Tasks

    • Manage and optimize the company's CRM system, ensuring smooth functionality and data accuracy.
    • Configure and customize the system to meet user needs and business goals.
    • Create and maintain user profiles, managing access permissions.
    • Generate insightful reports and analyze data to understand client behavior and trends.
    • Provide ongoing training and support to users on CRM functionalities.
    • Offer prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other features.
    • Communicate effectively with clients to understand their concerns and provide clear solutions.
    • Document and escalate complex issues to the appropriate technical team members.
    • Maintain and update knowledge base articles and FAQs.
    • Stay current on company products and services.

    Requirements

    • 1+ year of experience as a CRM administrator or similar role (required)
    • Prior experience in the CFDs/FX/iGaming or a similar industry (essential)
    • Excellent English language skills (written and spoken)
    • Proven proficiency with a leading CRM platform (e.g., Salesforce, HubSpot)
    • Strong understanding of CRM best practices and data management principles
    • Solid computer literacy and basic troubleshooting abilities
    • Excellent organizational and communication skills

    Benefits

    • Competitive fixed monthly compensation
    • Opportunity for career growth within a rapidly evolving company
    • Private medical insurance
    • Unparalleled freedom and flexibility of remote work
    • Collaborative and supportive team environment

    Ready to Simplify the Future of Finance?

    If you're a self-motivated individual with a passion for technology and exceptional customer service, we encourage you to apply

    At Careerxtra, we stand as a dedicated staffing specialist in the dynamic realm of the working world. With a pulse on ever-evolving industries, we meticulously connect opportunities to our vibrant and growing community, fostering a seamless synergy between talent and growth.

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