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    Contract Manager - Toronto, Canada - WCG International

    WCG International
    WCG International Toronto, Canada

    4 days ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Who we're looking for

    Contract Manager (Employment Services Performance Manager)

    Program: Employment Ontario

    Status: Permanent Full-Time

    Location: Hybrid – working remotely/in office in Toronto, ON

    Like WCG, you believe in the power of work to transform lives. As Contract Manager, you'll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

    The Contract Manager will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The Contract Manager will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan

    What you'll do

  • Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
  • Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning
  • Take a lead role in community engagement, and integration with existing services.
  • Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
  • Provide practical advice and support to give a great quality service to the client, and maximise performance opportunities
  • Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
  • Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met
  • Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
  • Ensure the operation complies with WCG's policies relation to Information security and Data protection

    • What you bring

    What we offer

  • Competitive salary of $, per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
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