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    Team Lead Account Management - Toronto, ON, Canada - SysAid

    SysAid
    Default job background
    Description
    SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI.

    As a Team Lead, Customer Success you are not just leading a global team of CSMs; Ownership and accountability are your watchwords, ensuring effective management of tasks and responsibilities.

    Manage your book of business and the life-cycle of account management activities, nurturing customer relationships.
    Develop strategic plans for value expansion in existing customer accounts.
    Identify growth opportunities within your team members' account portfolio
    6+ years in customer success in the software B2B hi-tech industry (SaaS/AI products).
    ~2-3 years of successful management experience.
    ~ Exceptional leadership qualities, including high accountability, proactivity, and thoughtfulness.
    ~

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