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Toronto

    Position: Salesforce Administrator - Ontario, Canada - Make-A-Wish® Canada

    Make-A-Wish® Canada
    Make-A-Wish® Canada Ontario, Canada

    1 week ago

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    Description

    Make-A-Wish Canada is looking for a Salesforce Administrator who will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our Salesforce platform.

    The Salesforce Administrator will lead the continued development of our environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information.

    Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish Canada

    Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? Make-A-Wish Canada creates life-changing wishes for children with critical illnesses.

    We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey.

    Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

    "Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
    Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
    Our values are Child-Focused, Integrity, Impact, Innovation, and Community.
    Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
    An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hours
    Continuous learning, development and internal training opportunities
    We are looking for a Salesforce Administrator to join our team at Make-A-Wish Canada.

    Reporting to the Director, Business Applications, they will be responsible for the execution of day-to-day support, configuration, maintenance, and improvement of our Salesforce platform.

    The Salesforce Administrator will lead the continued development of our environments, related apps, tools, and data integrations to support greater efficiencies and access to actionable information.

    The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes and functionality within a structured CRM strategy.

    They will also support data management activities including complex data loading and data cleansing to organizational standards. This role is part technical, part administrator, and part Salesforce analyst.
    This role is located in Toronto (North York) and is a full-time, permanent, hybrid position.
    Support the user community; resolve system, process, and data-related issues within set performance metrics.
    Design, develop, and deploy changes to the environments maintaining change control protocols.

    Support all system administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.

    Serve as a primary system administrator for the Salesforce.
    Develop new data integrations and automating processes where feasible and continually maintain data health and value.
    Complete regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.

    Provide technical subject-matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.

    Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
    ~ Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
    ~5+ years of work experience in a Salesforce administrator role responsible for fully managing a Salesforce environment and supporting 100+ users.
    ~ Expert understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
    ~ Experience using Salesforce DevOps Center or GitHub for release management is an asset.
    ~ Experience in the following technologies is an asset: Salesforce NonProfit Success Pack (NPSP), Form Assembly, Demand Tools, Omatic Cloud, and Canadian Tax Receipting.
    ~ Proficient in Office 365 with expert-level skills in Excel.
    ~ Experience in loading complex, related data sets into the Salesforce environment.
    ~ Strong data management experience including developing scripts/jobs to standardize and cleanse data.
    ~ Ability to communicate both written and orally in English; French is an asset.
    ~ Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirements to work outside of regular office hours.
    Occasional day/overnight travel.
    Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA).

    We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve.

    Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

    Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

    As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world's leading children's wish-granting organization.

    We serve children in every community in Canada, and in more than 50 countries worldwide.

    JOIN OUR ONLINE COMMUNITY

    For more information on how you can support Make-A-Wish Canada or get involved please visit our website at makeawish.

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