- Provides senior leadership to core WEST-AO program management work streams (i.e. SSP, I&T, Service Management & Delivery, plus others as required)
- Manage and report on integrated project dependencies (enterprise level) and engagements; prepare required outputs and/or escalations as required
- Oversee and/or lead project recruitment/resource management activities such as consultant statements of work, onboarding/off-boarding procedures and facilities management with support from Project Manager(s), Project Coordinator and central Project Services Contracts office
- Supervises key project resources including Project Managers, Business Analysts, Project Coordinators and Process & Reporting Analysts to ensure core program/project artifacts and deliverables are produced and maintained (e.g. charters, plans, RAID Logs, processes, SharePoint Document repository, etc.)
- Oversees the development and management of various project plans, inclusive of: key deliverables / milestones, critical path tasks, project dependencies/ inter-dependencies, etc. and ensures all changes/updates are managed and progress is tracked and communicated against the plan(s)
- Applies best practice program & project management methodology(s)
- Ensures the execution of project plans according to PHSA-IMITS & WEST-AO project methodologies, ensuring successful and coordinated completion of all project components
- Facilitates consensus with stakeholders as needed and ensures project activities / tasks are completed according to agreed timelines
- In conjunction with WEST-AO Project Managers, develops mitigations / contingency plans, and where appropriate, brings stakeholders together to resolve issues / barriers
- Coordinates & prepares agenda(s) and other related meeting & planning materials
- Ensures program risks, issues and actions have been appropriately assessed and are effectively monitored and tracked
- Implements or contributes to the implementation of effective processes to assess risks, identify risk and mitigation strategies
- Maintains associated documentation including program plans, charters, contracts, RAID logs, project change requests, etc.
- Leads meetings, facilitate discussions, and ensure that meeting outputs are clearly documented
- Utilizes initiative, vision, independent thinking and creative problem-solving abilities to implement program & project plans and realize project completion
- Provides support to the leadership team including WEST-AO Sr. Executive Relationship Lead, Executive Director Service Outcomes & Transformation and Executive Director Commercial & Business Alignment by:
- Coordinating cross-governance agenda planning to ensure project stakeholders are kept informed and key decisions are brought forward in a timely manner
- Ensuring preparation of project change requests and/or decision documents
- Preparing presentation materials for governance committees, key stakeholder groups, etc.
- Reviews, finalizes and submits monthly reporting materials (i.e. IMITS Senior Leadership, Governance, etc.)
- Translates reports into a monthly project dashboard for executive and governance audiences (i.e. Joint Executive Steering Committee (JESC), Executive Management Committee (EMC), Operational Management Committee (OMC), etc.)
- Provides regular (weekly or bi-weekly) status reports
- Delegates appropriate tasks and responsibilities to WEST-PMO team resources
- Drafts reports, briefing notes, and other supportive documentation for higher-level management and governance working groups
- Ensures program materials uploaded to SharePoint site and available to WEST-AO staff
- Charter (shorten-format) & plans inclusive of: scope, rationale, milestones / deliverables and associated timelines, assumptions, key constraints, etc.
- RAID (including associate response plans), Change and Decision Logs
- Change Requests
- Lessons Learned
- Program close-out report
- Weekly / bi-weekly status reports
- Program & Executive-level Dashboards
- Meeting Minutes within one (1) day of meetings
- Completion of an auditable Program record (to be stored and maintained on the designated SharePoint)
- Facilitated session outcomes, recommendations, etc. that reflects an accurate account of discussion, actions, parking lot items, etc.
- Presentation, Briefing Notes (i.e. for discussion and/or decision), Agendas, Action Logs, etc.
- Other deliverables as required or assigned.
- Proven experience providing senior leadership and ability to work in a complex out-sourced/shared services/matrixed organization; specifically related to program management and governance
- Experience providing leadership and support to senior, multi-level governance structures; enabling effective information sharing and decision making.
- Strategic awareness/thinking and strong detail orientation with the ability to smoothly transition between states as required (e.g. meeting facilitation).
- Exceptional tactical and critical strategic thinking
- Ability to think through details and tactics without losing sight of overall strategic goals
- Superior analytical skills including the ability to; comprehend, analyze and resolve complex issues and present information in concise meaningful ways
- Highly developed business writing and verbal communication skills with the ability to document and synthesize work appropriately, including executive briefing notes and stakeholder specific status reporting.
- Senior-level ability to translate and express clinical, process and technical problems using business terms
- Ability to extract information and knowledge from complex sources
- Understanding of how to interpret customer business and clinical needs
- Senior-level documentation and presentation skills
- Strong business acumen with the ability to effectively monitor and support program & project plans and complete deliverables with stringent timelines
- Transformational awareness and expertise
- Relationship building at all levels (i.e. end-users to C-level)
- Ability to collaborate with multiple clinical and business stakeholders.
- Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
- Strong team leadership skills that motivate and encourage collaboration
- Ability to work independently and within a team, while influencing and supporting
- Demonstrated ability to exercise tact, good judgment and initiative
- Ability to meet deadlines in a fast-paced work environment
- Process oriented.
- Strong business analysis skills and experience in business/clinical processes development.
- Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).
- Organizational and time management skills.
- Candidate's proposal should clearly set out details regarding previous Program management roles, responsibilities and deliverables
- A level of education, training, and experience equivalent to a degree in Project Management, Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Project Management Professional (PMP) designation considered an asset
- Experience working within PHSA and with BC Health Authorities References (supervisor level) will be requested
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Program Manager - Burnaby, Canada - CB Canada
Description
Program Manager
On behalf of our client, Procom is currently seeking a Program Manager.
Program Manager Role Details:
This position manages multiple, concurrent deliverables within tight timelines and exercises professional judgement involving complex and diverse issues, as well as the need to lead, negotiate, consult and collaborate with a wide variety of Executive Stakeholders and Vendor Representatives. Errors in judgement, decision-making, service timeliness and design have the potential to impact a broad base of HA End Users in the clinical environment. Role responsibilities include the following services:
Program Management
Other Responsibilities include:
Core Deliverables to include, but not limited to:
• Program artifacts:
Program Manager Mandatory Skills:
Critical skillset:
Desired skillset:
6-month contract with extensions available.
Program Manager Start Date
September 2022
Program Manager Location
Burnaby, BC