Jobs
>
Toronto

    Senior Technical Support Analyst - TORONTO, Canada - Royal Bank of Canada

    Royal Bank of Canada
    Royal Bank of Canada TORONTO, Canada

    1 week ago

    Royal Bank of Canada background
    Full time
    Description

    Job Summary

    Job Description

    What is the Opportunity?

    The Market Services Team is supporting RBC IS Trading applications. In this role you will be responsible to provide Tier 2 technical support with respect to software and hardware, to solve basic technical problems, troubleshooting more complex issues, lead investigations and analysis of application failure and manage infrastructure changes/updates.

    What will you do?

    • Lead the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports.
    • Manage the troubleshooting and fault isolation process of application problems.
    • Identify root cause through analysis to improve resource usage and time to market.
    • Recommends best solutions, work-around, short-term, and long-term solutions, considering the cost based on understanding of business issues/need.
    • Manage the development and change implementation of resolutions to application problems.
    • Responsible to ensure application is delivering according to SLA, Priority Matrix & Problem Matrix timelines.
    • Determines quality standards and responsible to ensure the production of support documents.
    • Promotes innovative or improved methods to get the work done and implements best practices.

    What do you need to succeed?

    Must have:

    • Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
    • A strong understanding of technology and/or financial services industry.
    • A strong experience in troubleshooting.
    • A strong understanding of ITIL processes.
    • Strong SQL and Linux skills.

    Nice-to-have:

    • Experience in Trading systems (e.g. Kondor+ / TradeSTP).
    • Ability to facilitate between and influence key decision makers.
    • Strategic thinker with excellent interpersonal skills to work across functions and businesses.

    What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
    • Leaders who support your development through coaching and managing opportunities
    • Ability to make a difference and lasting impact
    • Work in a dynamic, collaborative, progressive, and high-performing team
    • A world-class training program in financial services
    • Flexible work/life balance options
    • Opportunities to do challenging work

    #LI-Hybrid

    #LI-POST

    #TECHPJ

    Job Skills

    Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

    Additional Job Details

    Address:

    RBC CENTRE, 155 WELLINGTON ST W:TORONTO

    City:

    TORONTO

    Country:

    Canada

    Work hours/week:

    37.5

    Employment Type:

    Full time

    Platform:

    Technology and Operations

    Job Type:

    Regular

    Pay Type:

    Salaried

    Posted Date:

    Application Deadline:

    Inclusion and Equal Opportunity Employment

    At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
    ​​​​​​​
    We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

    Join our Talent Community

    Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

    Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at

  • AcuityAds

    IT Support Analyst

    11 hours ago

    AcuityAds Toronto, Canada

    AcuityAds is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, · **illumin, **offers planning, buying and real-time intelligence f ...

  • Harris Computer Systems

    Support Analyst

    11 hours ago

    Harris Computer Systems Ontario, Canada

    Operate as a frontline, primary support liaison between Cayenta and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets · - Assess a variety of situations, reviewing software configurati ...

  • beBee Professionals

    Support Analyst

    2 days ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    Job Offer: Support Analyst · beBee Professionals is looking for a Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · Requirements: · • Bachelor's degree in Computer Scien ...

  • Street Context

    Technical Support Analyst

    11 hours ago

    Street Context Toronto, Canada

    As a Technical Support Analyst, you're part of a Client Services team that is focused on making our clients successful and happy when using our platform. You will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its custo ...

  • Zortech Solutions

    Akamai Support Analyst

    11 hours ago

    Zortech Solutions Toronto, Canada

    Skills and Responsibilities: · - Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/Edges cape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, I ...

  • University of Toronto

    Client Support Analyst

    11 hours ago

    University of Toronto Toronto, Canada

    **Date Posted**:07/31/2023 · **Req ID**: 33183 · **Faculty/Division**: Faculty of Arts & Science · **Department**: Department of Psychology · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Faculty of Arts & Science is th ...

  • Sunnybrook Health Sciences Centre

    Network Support Analyst

    11 hours ago

    Sunnybrook Health Sciences Centre Toronto, Canada

    We currently have a **Temporary Full-Time (until approx. Dec 2023)** opportunity for a** **Network Support Analyst **in the **Client Services** department at our** Bayview** campus. · **Hours of Work: · **Weekdays**: Days; 8 hrs; As per schedule · **Weekends**: As per scheduled · ...

  • TD Bank

    IT Support Analyst Iv

    11 hours ago

    TD Bank Toronto, Canada

    **TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD do ...

  • BMO Financial Group

    Intermediate Support Analyst

    11 hours ago

    BMO Financial Group Toronto, Canada

    4100 Gordon Baker Road Toronto Ontario,M1W3E8 · - Works with development teams to build solutions that use enterprise monitoring/logging, are "self-healing", and require mínimal to zero maintenance. · - Possesses strong technical and/or business functional knowledge of systems, t ...

  • TD Bank

    IT Support Analyst Iv

    11 hours ago

    TD Bank Toronto, Canada

    395824BR · Technology Solutions · Toronto, ON · January 26, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise yo ...

  • TD Bank

    IT Support Analyst Iv

    11 hours ago

    TD Bank Toronto, Canada

    400593BR · Technology Solutions · Toronto, ON · February 27, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise y ...

  • TD Bank

    IT Support Analyst Ii

    11 hours ago

    TD Bank Toronto, Canada

    400645BR · Technology Solutions · Toronto, ON · March 10, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. ...

  • Zenith System Solutions Inc.

    Production Support Analyst

    11 hours ago

    Zenith System Solutions Inc. Toronto, Canada

    **Skills required**: · - Strong understanding of **Sybase / SQL / DB2 **databases. · - **Linux** and **UNIX** skills · - Knowledge of scripting languages, **ksh / Perl / python** · **Job Types**: Full-time, Permanent, Fixed term contract · **Salary**: $50.00-$55.00 per hour · Sch ...

  • beBee Professionals

    System Support Analyst

    2 days ago

    beBee Professionals Toronto, Canada IT Support Freelance

    System Support Analyst · beBee Professionals is looking for a System Support Analyst to join our team in Toronto. The successful candidate will be responsible for providing technical support to our customers and internal teams. · The System Support Analyst will be responsible for ...

  • beBee Professionals

    Technical Support Analyst

    2 days ago

    beBee Professionals Toronto, Canada Customer Support Representatives Freelance

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto. · The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issu ...

  • Royal Bank of Canada

    Tech Support Service Analyst

    11 hours ago

    Royal Bank of Canada Toronto, Canada

    **Come Work with Us** · At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. · Whether you're helping clients find new opportunities, developing new tech ...

  • TD Bank

    IT Support Analyst, Corporate Lending

    11 hours ago

    TD Bank Toronto, Canada

    408759BR · Technology Solutions · Toronto, ON · May 9, 2023 · Company Overview · Department Overview · **Building a World-Class, Diverse and Inclusive Technology Team at TD** · We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. Th ...

  • TD Bank

    Business Systems Support Analyst

    11 hours ago

    TD Bank Toronto, Canada

    396947BR · Technology Solutions · Toronto, ON · February 10, 2023 · Company Overview · Department Overview · Think "TD Securities" if you crave meaningful work and the excitement of capital markets. Tech is constantly evolving and we are evolving with it. We foster an entrepreneu ...

  • Acceo Solutions

    Technical Support Analyst Level 1

    11 hours ago

    Acceo Solutions Toronto, Canada

    WHAT WILL BE YOUR NEW ROLE · - Compose technical articles for knowledge base · - Triage incoming tickets · - After hours support · - Request and review technical logs · - Work hours may vary from standard business hours · WHAT WE ARE LOOKING FOR · - 1 to 3 years' experience in cu ...

  • BMO Financial Group

    Trade Desk Support Analyst, Summer 2023

    11 hours ago

    BMO Financial Group Toronto, Canada

    100 King Street West Toronto Ontario,M5X 1A1 · As a co-op/intern student at BMO, you will have the opportunity to be heard, keep growing and make a difference. · You will be part of our campus program to gain the skills and knowledge needed to take on roles similar to the descrip ...