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    System Implementation and Administration Manager - Ottawa, ON, Canada - Turner & Townsend Group

    Turner & Townsend Group
    Turner & Townsend Group Ottawa, ON, Canada

    1 week ago

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    Description
    System Implementation and Administration Manager

    Full-time Do you want to be part of our successful team supporting top clients for Turner & Townsend in Ottawa?We are hiring an ambitious and forward thinking System Implementation and Administration Manager to join our team At Turner & Townsend we're passionate about making the difference.

    That means delivering better outcomes for our clients, helping our people to realize their potential, anddoing our part to create a prosperous society.

    Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to work on some of the most exciting projects in the world.

    You are an experienced System Implementation and Administration Manager with 8 years post-graduate experience looking for the next step or are currently undertaking a similar role in a similar environment.

    The System Implementation Manager serve as the primary point of contact for clients during the discovery, implementation, and onboarding business processes and resulting requirements
    carrying out system project management activities (scope focusing, well planned & reliable communications, continuous evaluation points of risk and opportunity, and providing advice and assistance with their change management)

    work with the vendor to develop and deliver comprehensive training sessions to educate clients and other key stakeholders on the features and functionalities of their system.

    Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer's complete adoption of their product.

    Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly. Actively contributes to the enhancement of implementation processes and methodologies.

    The System Administrator serves as the controlling user of the platform throughout the systems life, focusing on maintaining operations.


    Minor product configuration:
    change system settings, workflows, and integrations when requirements
    Manage issue tracking and support the users with resolving issues promptly
    Respond to system and business process questions
    Manage user access and security groups
    Performs proactive system monitoring to ensure the solution is fit-for-purpose
    Contributes to various control, PMIS, and IM documents
    A bachelor's degree in business administration, information technology, computer science, or a related field is often required.
    At least five years of experience in software implementation, technical consultancy, or similar roles.
    Experience in project management or implementation management, requiring 5+ years in the field.

    Proficiency in technical product and system installation, with the ability to create technical implementation strategies and provide staff-level guidance.

    Proven ability in diagnosing and troubleshooting technical issues.

    Turner & Townsend is a leading independent professional services company specializing in program management, project management, cost management and consulting across the property, infrastructure and natural resources sectors.

    With 108 offices in 45 countries, we draw on our extensive global and industry experience to manage risk while maximizing value and performance during the construction and operation of our clients' assets.

    We are an Equal opportunity employer who will ensure accommodations are available for applicants with disabilities upon request Turner & Townsend does not accept any speculative or unsolicited CV's that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list.

    Ll - MB3 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process.

    No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

    Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property ofTurner & Townsend and arenot subject to payment of agency fees.

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