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    Sales and Onboarding Specialist - Toronto, Canada - Sync

    Sync
    Sync Toronto, Canada

    Found in: beBee S2 CA - 3 weeks ago

    Default job background
    Full time
    Description
    About the company

    Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone – by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help
    By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.

    Sync needs you

    The Sales and Onboarding Specialist plays a pivotal role in ensuring a seamless customer journey within Sync. Specializing in onboarding, the specialist takes a customer-centric approach to support trial customers, addressing product and feature inquiries with precision. Beyond individual interactions, the role extends to lead distribution and qualification for the enterprise sales team, collaborative trend spotting, and cross-functional engagement with Product and Marketing teams. This multifaceted position requires adaptability, analytical prowess, and a keen focus on driving initiatives that contribute to customer success, revenue growth, and overall business objectives.

    Your to-do list:
    • Manage the inbound sales queue, addressing customer inquiries from a diverse technical audience.
    • Provide accurate and comprehensive information about Sync's products and features.
    • Assist with customer inquiries during the trial process, ensuring a customer-centric approach that is aligned with their use cases.
    • Work closely with customers to address product/feature-related inquiries and facilitate a smooth onboarding experience.
    • Distribute and qualify leads for the enterprise sales team, ensuring leads are effectively transitioned from initial inquiry to the sales pipeline.
    • Identify trends within the sales queue and collaborate with sales and product teams on initiatives to enhance customer success.
    • Collaborate with Product and Marketing teams on joint initiatives to drive revenue and growth.
    • Provide valuable insights from customer interactions to contribute to product development and marketing strategies.
    Who you are:
    • Minimum high school diploma, a bachelor's degree in business, marketing, or a related field is a plus
    • Previous experience in a customer facing role
    • Strong verbal and written communication skills with the ability to articulate product features and benefits effectively
    • Exceptional interpersonal skills and the ability to build rapport with potential customers.
    • Proven ambition, self-motivation, and a desire to succeed in a sales-oriented environment.
    • Ability to collaborate with team members and contribute to a positive and energetic team culture.
    • Basic proficiency in using sales tools, CRM systems, and a willingness to learn new technologies.
    Perks:
    • Generous wellness program to keep your work-life balance in check
    • Best in the class health benefits
    • Paid vacation with carry-over
    • Flexible work schedule
    • Work from home option
    is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants' needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

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