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    Communications Coordinator - Toronto, ON, Canada - EQ Bank | Equitable Bank

    EQ Bank | Equitable Bank
    EQ Bank | Equitable Bank Toronto, ON, Canada

    1 week ago

    Default job background
    Full time
    Description
    Being a traditional bank just isn't our thing.

    We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking.

    Our team is made up of inquisitive and agile minds that find smarter ways of doing things.

    Overall we serve more than 370,000 people acrossCanadathrough Equitable Bank,Canada'sChallenger Bank, and have been around for more than 50 years.

    Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions acrossCanadathat serve more than 5 million members.

    Together we have over$100 billionin combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives.

    Our EQ Bank platform ( ) has been named the top Schedule I Bank inCanadaon the Forbes World's Best Banks 2023, 2022, and 2021 lists.

    As a Social Media Engagement Coordinator at EQ Bank, you will be at the forefront of managing our online interactions, serving as the primary liaison between our brand and its community across various social media and digital platforms.

    You will be responsible for nurturing relationships, addressing inquiries, and fostering our community online.

    If you are passionate about delivering exceptional customer experiences and possess a keen understanding of community management, we want to hear from you.

    Own customer relationships and community engagement on social media and review platforms, advocating for the social media community within the organization.

    Manage day-to-day online interactions across various platforms, including social media, review sites, and app stores while upholding EQ Bank's brand persona and ensuring all interactions align with our tone of voice guidelines and community management framework.

    Respond promptly to all customer comments, inquiries, and issues on social media, working with the customer service team to ensure timely resolution.

    Log and manage customer cases across Sprout Social and CRM software.
    Proactively engage with EQ Bank's followers and broader online community, fostering meaningful interactions and building brand advocacy.

    Utilize Social Listening and Social Media Management tools to gather customer insights and create weekly & monthly reports on online engagement and social sentiment.

    Lead process to share relevant learnings and insights with brand team, customer care, and product.
    Assist with day-to-day social media-related tasks such as scheduling posts, supporting content creation, and updating our profiles.
    Having 1-2 years of experience doing social media customer support with extremely high-personal touch . Experience logging cases with CRM software is considered a strong asset.
    Having 1-2 years of experience managing social media business accounts across platforms such as Instagram, Twitter, LinkedIn, Reddit, Tiktok, and Facebook and using social media management tools like Sprout Social
    Preferred background in financial services or fintech, with a solid understanding of financial products.
    English and French speakers will be highly preferred.

    Exceptional writing skills with a keen eye for grammar and an ability to adapt to various brand voices and scenarios.

    Ability to thrive in a fast-paced environment with excellent communication and interpersonal skills.
    Strong understanding of online culture, with a passion for staying updated on digital trends.
    Some might call you chronically online.
    Solid understanding and interest in Reddit and other forums such as RedFlagDeals – you're no stranger to r/PersonalFinanceCanada
    What we offer [For full-time permanent roles]
    Medical, dental, vision, life, and disability benefits
    Generous vacation policy, personal days and even a moving day
    Virtual events to connect with your fellow colleagues
    A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

    The incumbent will be working hybrid and in office time will be spent working from Equitable Bank's additional office space located at 351 King Street East, Toronto, ON.

    Equitable Bank is deeply committed to inclusion.
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