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technical support representative
1 week ago
Continental Communication LTD Vancouver, CanadaEducation: · Expérience: · Education · No degree, certificate or diploma · Work setting · Sales · Tasks · Provide advice and training to users in response to identified difficulties · Provide customer service · Provide staff training · Experience · Will train · Durée de l'emplo ...
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technical support representative
1 week ago
Continental Communication LTD Vancouver, CanadaEducation: No degree, certificate or diploma · Experience: Will train · Work setting · Sales · Tasks · Provide advice and training to users in response to identified difficulties · Provide customer service · Provide staff training · Work Term: Permanent · Work Language: Bilingual ...
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Employee Support Representative
4 days ago
Ledcor Vancouver, CanadaLocation: Vancouver, BC, Canada · Date Posted: Feb 21, 2024 · Job ID: R18751 · Job Status: Full-Time · Description · Job Summary: · Ledcor are hiring an Employee Support Representative on a 6-month fixed term contract. · As part of our Employee Support Representative team, you wi ...
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Customer Support Representative
1 week ago
Mednow Vancouver, CanadaMednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada's neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people's vita ...
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Support Service Representative
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IPFS Canada Vancouver, CanadaA successful Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns. The individual performing in this role will be responsible for p ...
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Service Support Representative
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Imperial PFS Vancouver, Canada**Service Support Representative** · **You're legendary. We're hiring. Let's talk** · Every day, we work to deliver on our Corporate Mission Statement: "To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and invest ...
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Customer Support Representative
2 days ago
Penny AI Vancouver, CanadaChris and David started Penny AI in 2018 in Squamish, BC (a bit north of Vancouver) after seeing an opportunity to solve a massive problem for millions of direct sales consultants around the world. We have now grown to a team of 90+ located across Canada and the United States. Pe ...
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Customer Support Representative
1 week ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE** · Customer & Internal Support | Canada · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the ...
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Product Support Representative
3 days ago
Expedia Partner Solutions Vancouver, Canada**Product Support Representative** · Are you looking to join a team that provides world class customer service and support to Expedia Cruises network of Franchisees, Cruise Sales Managers and Travel Advisors? Then look no further and join our team · In this challenging but reward ...
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Customer Support Representative
1 week ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE - L2** · Logistics & Internal Support | Vancouver/British Columbia · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We hel ...
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Customer Support Representative
1 week ago
Snowstorm Technologies Global Travel Solutions Inc. Vancouver, Canada Full timeJob Overview · Customer Success Representative (Full Time) · Snowstorm Technologies Global Travel Solutions Inc. · 55 Water St. Vancouver, BC · Compensation:$22.00 / hr · **Job Description**: · - **Do you have a passion to provide extraordinary service to customers?** · **Join a ...
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Customer Support Representative
3 days ago
Foodee Vancouver, Canada**CUSTOMER SUPPORT REPRESENTATIVE - L2** · Logistics & Internal Support | Vancouver/British Columbia · Are you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We hel ...
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Employee Support Representative
1 week ago
Ledcor Vancouver, Canada**Description** · **Job Summary**: · As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience, a high sense of urgency, and exceptional ...
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Scientific Support Representative
3 days ago
STEMCELL Technologies Vancouver, Canada**Job Description Summary**: · **Job Description**: · **Responsibilities**: · - Contribute to the development and delivery of training sessions and webinars for customers · - Respond to customer inquiries in a timely and accurate manner, including escalating issues as needed to a ...
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Billing Support Representative
1 week ago
Ntirety Vancouver, Canada**COMPANY OVERVIEW**: · When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a ...
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Product Support Representative
5 days ago
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Technical Support Representative
1 week ago
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Customer Support Representative
4 days ago
Obsession: Bikes North Vancouver, CanadaEducation: No degree, certificate or diploma · - Experience: Experience an asset · **Work site environment**: · - Bicycle · **Work conditions and physical capabilities**: · - Work under pressure · - Physically demanding · - Attention to detail · **Personal suitability**: · - Clie ...
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Product Support Representative
1 week ago
Eminence Organic Skin Care Vancouver, Canada Full time**Role Summary** · **Contract Coverage Details**: · - 12-month position · - Opportunity for converting to permanent full-time employment from Contract Coverage contract · **Responsibilities** · - Maintain a high level of knowledge on Eminence's products and services to ensure all ...
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Benefits Support Representative
1 week ago
First Nations Health Authority Metro Vancouver Regional District, Canada**FNHA Overview**: · The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. · The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations t ...
Billing Support Representative - Vancouver, BC, Canada - T-Net British Columbia
Description
With over two decades of successfully operating, managing, and securing private, public, and hybrid cloud environments, Ntirety has led enterprises across industries through the volatile early days of data hosting into the world of 24x7 managed security with our premier Compliant Security solutions. Through cost effective and scalable solutions tailored to business-specific needs, Ntirety eliminates gaps in both security posture and compliance documentation by delivering solutions that cover the entire application, the entire compliance and security process, the entire time.
When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our clients protected and updated on the latest in cybersecurity.
Join the team at the forefront of this mission-critical industry. For more information about Ntirety, please visit
POSITION PURPOSE:
The Billing Support Representative is responsible for taking incoming customer calls, making outbound collection calls, retrieving voicemail messages from the billing support phone queues, transferring calls to the appropriate internal teams, sending invoices and statements to customers, QA order reviews, creating amendments, credit memos, debit memos and processing accurate tickets.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Fielding incoming customer inquiries regarding billing inquiries, new and existing order/services inquiries, domain name renewals via phone and e-mail
Collections via email and phone calls on past due accounts via the aging control process
Invoicing customers and processing payments via echeck or credit card.
Fielding incoming support requests, making detailed and accurate phone tickets and then passing those customers on to the technical support department.
QA incoming orders/opportunities via the CPQ process
Assisting the sales team with customer billing requests
Creating billing reports via the billing system
Other related tasks/projects as assigned
Requirements
DESIRED MINIMUM QUALIFICATIONS:
Computer Literate (Keyboard and PC knowledge required)
Call Center Experience
Ability to work with patience and courtesy in customer relations
Ability to communicate effectively both verbally and in writing
Ability to think quickly and logically to ensure expedient response to customer inquiries
Ability to enter information into multiple screens while listening to customers over the phone
Resolve customer billing issues over the phone
Strong organizational skills
Strong Problem Solving Skills
Collections Experience
Proficient in Microsoft Word and Excel
Proficient in Multitasking
Education: High School Diploma, or equivalent combination of education and experience
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offers a competitive salary and benefits including Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law.
Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.
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