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    Consumer Sr Insights Manager-Seller - Toronto, Canada - eBay

    eBay
    eBay Toronto, Canada

    Found in: beBee S2 CA - 4 weeks ago

    Default job background
    Full time
    Description

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

    Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

    Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

    About the team and the role:

    eBay is looking for an experienced insight's leader to represent the voice of the seller within the eBay organization As Senior Insights Manager, you will drive global seller research and partner with senior leaders across the company to solve complex business problems.

    In this role, you will be part of the Global Consumer Insights team and accountable for driving seller-centricity to improve the seller experience for both new and existing sellers on eBay's marketplace globally. As the leader of seller insights, you will help sharpen the decisions that the business makes to continuously improve the experiences for our sellers. You will uncover insights and drive actions that will directly impact eBay's business and its sellers.

    Reporting to the Global Consumer Insights Director, Global Markets and Regulatory, this position will require - The "how":

    • Consultative and thought-partner attitude with eBay's x-functional partners.
    • Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.
    • Able to understand the nuances required to lead consumer and B2B research.
    • Familiarity with the latest research design techniques, including agile research.
    • Inquisitive translation of business questions into design of research.
    • Strong analytical and strategic acumen.
    • Ability to distill actionable insights from consumer data to deliver clear action-driving recommendations for eBay: cannot stop at the "what" but need to be able to clearly articulate the "so what" from research.

    What you will accomplish:

    • Drive a "seller-obsessed" culture and be the "voice of the seller" at eBay.
    • Design and lead global research projects aimed at better understanding seller needs and to guide business questions.
    • Influence key business decisions and deliver a meaningful impact by developing and communicating a deep understanding of our sellers' needs.
    • Clearly communicate insights and enhancement opportunities across eBay.
    • Lead ownership of cross-organization collaborative research efforts to measure and influence seller loyalty.
    • Analyze primary research and behavioral data to generate integrated seller profiles and insights to develop well-rounded profiles and segments for NPD, messaging etc.
    • Design, analyze, and present seller behavior metrics across the lifecycle, such as acquisition conversion, onboarding churn, activation, and program adoption metrics. Work with program and product managers to develop action plans to improve these metrics.
    • Build strong relationships with a diverse set of cross-functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.

    What you will bring:

    • 8-10+ years of related work experience in market research and/or consumer insights.
    • Online retail and/or B2B research experience is a plus.
    • Experience with primary and secondary research, qualitative and quantitative.
    • Experience in working efficiently and effectively in a highly matrixed organization with a proven record of having built partnership relationships across teams.
    • Bachelor's Degree in market research, statistics, economics or related field.

    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

    eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

    Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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