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    IT Support Analyst - Régina, SK, Canada - University of Regina

    University of Regina
    University of Regina Régina, SK, Canada

    2 weeks ago

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    Description
    Technical Analyst

    Posting Summary Competition Number A/S Position Title Technical Analyst Faculty/Department Information Services Unit IS-Communication Infrastructure Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH).

    CUPE 5791 Job Family Applied Scientific Services Category Staff Number of Vacancies 1 Position Summary Are you ready to be at the forefront of technological innovation? We're seeking a skilled Technical Analyst to join our Information Services team

    Reporting directly to the Manager of File & Deployment Services and working closely with our dedicated Team Lead, you'll play a pivotal role in setting up and deploying cutting-edge computer systems.


    Evergreen Deployment:

    You will set-up and deploy the Evergreen computer systems and peripherals to our University employees, ensuring seamless functionality and optimal performance.

    Develop and test Evergreen PC software images, install hardware upgrades, and streamline computer setup and imaging processes.
    Install, administer and maintain operability of computer systems and peripherals in public labs and smart classrooms. Includes development of lab computer software images and installers, testing installers, security updates and ensuring access to appropriate software.

    Prepare, test, and deploy automated software updates/patches to managed computer systems to ensure they remain up to date, secure and in compliance with policy.


    IS Operations:
    Execute IS operations including data centre monitoring, hardware installation/removal, equipment salvage, and backup tape handling.

    Technical Support:
    Diagnose and resolve issues with public lab or smart classroom computers, Evergreen images, automated updates/patches or peripherals.

    User Guidance:
    Provide technical assistance, advice and guidance on the use of the computer systems maintained by the group.

    At the University of Regina, we are more than just a campus – we are a community Contribute to the growth and success of our academic community.


    Dynamic and Inclusive Workplace:
    We value diversity and inclusivity. A few of these benefits include Health/Dental/Vision Benefits, a flexible spending account, pension plan, and much more

    Grade 12 supplemented by the successful completion of a diploma in computer technology; Possession of Comptia A+ Certification is required as a condition of passing probation.


    Expertise in Microsoft Windows and related hardware/software, including superior problem analysis and resolution. Experience with MacOS is an asset.
    Ability to communicate effectively, both orally and in writing with customers to understand their requirements and convey issues/solutions.
    Good knowledge of script programming for the automation of software installation. Previous experience with enterprise workstation management tools (such as Micro Focus Zenworks) is an asset.
    Ability to continually learn and update detailed technical knowledge in a fast paced IT environment.

    Experience in the technical support and troubleshooting of commonly used software, hardware, and other associated peripherals with a willingness to expand one's expertise in the area.

    Experience providing technical guidance and leadership.
    Experience in developing documentation for training, use of software/hardware, user procedures, and project deliverables.

    Demonstrated ability to deal courteously and effectively with students, faculty, staff and the proven ability to work independently with minimal supervision, as well as within a team environment.

    52 Annually Status Term Work Hours Monday to Friday, 8:00am to 5:00pm Duration (if Term/Temporary) 1 year term (possibility of extension or becoming permanent) Full-Time/Part-Time Full Time Preference Posting Target Posting Additional Information Contact Information Job Open Date 04/19/2024 Job Close Date 05/02/2024 Open Until Filled No Special Application Instructions We know imposter syndrome can get in the way, so please don't hesitate to apply.

    Applicants must submit a cover letter and an updated resume that clearly states how they meet the posted qualifications Diversity Statement The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve.

    The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

    Required fields are indicated with an asterisk (*).
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