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    Contract Desktop Support Analyst - Régina, SK, Canada - BQ INTERNATIONAL LTD.

    BQ INTERNATIONAL LTD.
    BQ INTERNATIONAL LTD. Régina, SK, Canada

    1 week ago

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    Description
    SX7010 – Windows Desktop Support Analyst
    SX7010 – Windows Desktop Support Analyst

    SaskEnergy's desktop environment consists over 1500 endpoints including, 1000 laptops, 250 desktops, and 300 semi-rugged notebooks based on Windows 10/11 Enterprise edition, and Microsoft 365 Apps for enterprise.

    Our mobile workforce environment and consists of multi-vendor contract resources operating in a pool concept where resources are utilized across varying projects and operational areas based on skills and abilities, with a goal of providing the most efficient and effective support to the business.

    Provide Tier 2 & 3 Deskside Support for user endpoints, including desktops and laptops.


    • Create and maintain standardized Windows Images.
    • Manage Windows applications packages and task sequences per workstation persona.
    • Deploy driver updates, BIOS updates for a range of models, maintain configuration baselines and prevent configuration drift.
    • Manage, support, and maintain AV Equipment, Meeting & Collaboration Spaces with focus on Microsoft Teams Room (MTR) Certified Hardware.
    • Manage and support Papercut Enterprise print management solution.
    • Manage, deploy, and maintain firmware & configuration of 120+ Enterprise Printer & MFP.
    • Assist with testing and deployment of Microsoft updates (patch Tuesdays).
    • Implement Windows Desktop group policies for an enterprise environment.
    • Troubleshoot and work through complex technical issues.
    • Desktop & Laptop Computer Configuration, Troubleshooting & Repair
    • Windows 10/11 Technical Experience
    • Experience supporting Microsoft 365 Apps for Enterprise (Microsoft Office Suite of products)
    • Experience with Workstation Group Policy
    • Experience with supporting and managing Microsoft Teams Rooms (MTR) Certified hardware.
    • Experience supporting corporate AV meeting rooms & Collaboration spaces.
    • Enterprise Printer Fleet Management, Firmware Updates, Configuration
    • Experience with deploying Microsoft SCCM imaging & software installation.
    • Experience with maintaining hardware and software inventories through standard asset management systems and procedures.
    CompTIA A+ or equivalent experience


    • Basic knowledge of network troubleshooting Ethernet and IP configuration
    • The Windows End-Point Deployment Analyst must be able to perform in a team environment with strong interpersonal and professional communication skills. North American job experience is considered an asset for this proposal. Proponents are encouraged to provide specific and qualitative verbiage of other areas where their expertise can add value to our teams and make our projects as successful as possible.
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