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    Customer Support-Service Administrator - Toronto, ON, Canada - Brim Financial

    Brim Financial
    Brim Financial Toronto, ON, Canada

    2 weeks ago

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    Description

    Brim is an established Fintech company with its own card issuance license (B2C) and a financial technology platform as a service (B2B) delivered to Financial Institutions and Large Commercial partners.

    We deliver an innovative product suite and cards, integrated buy-now pay-later solutions, mobile and digital banking, and behavior-driven customer engagement - all embedded with a global rewards ecosystem and transformative customer experience.

    Brim is the only Fintech in North America that is a licensed credit card issuer by Mastercard, and we were recently awarded Best Challenger Bank Credit Card and Platform of 2022.

    When you join the support and experience team at Brim, you become part of the personal connection that strengthens the relationship people have with Brim and their everyday financial experiences.

    Today, Brim has the largest self-service offering and we are continuously launching new innovative features. Join us in redefining customer experiences

    Represent Brim's brand with best-in-class customer experience, helping cardmembers with their inquiries through email, chat, and social media
    Manage customer relationships by taking ownership of inquiries and representing Brim
    Develop and document new processes which solve frequent pain points for the team and help deliver a more consistent experience for our customers
    Be the frontline of support at Brim on all customer inquiries, responding and resolving questions in a considerate and timely manner
    In addition to resolving inquiries, help cardmembers to understand digital self-serve functionality available to them in the Brim app and online portal
    Maintain excellent and up-to-date knowledge of features, policies and procedures about products and service. Own the support role for the company as part of our Customer Experience team


    5+ years' experience delivering great customer experiences in a very active environment with constant interaction and communication with card members.

    ~ Bilingual ability (English-French)
    ~ Excellent communication (written and verbal), grammar and typing accuracy, and collaboration skills

    Experience in servicing customers in a fast-paced customer focused credit card issuing environment and post-conversion in new product launches
    Must speak French

    We have transitioned to a remote first company so that means you will be working remotely
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